DARSANI POLAMARASETTY
Croydon ,Victoria
Summary
Experienced and results-oriented professional with a proven track record of delivering exceptional customer service and achieving sales targets. Possesses strong communication and interpersonal skills, coupled with a deep understanding of customer needs and preferences. Highly adaptable and able to thrive in fast-paced environments while maintaining a focus on quality and efficiency. Dedicated team player with a commitment to continuous learning and development. Seeking new opportunities to contribute expertise and drive success in a dynamic work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSA Group On Behalf Of HCF
Melbourne, VIC
01.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Utilised data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Sales Assistant
Memory Block
05.2023 - 09.2023
- Providing excellent service and assistance to customers to ensure a positive shopping experience
- Effectively communicating with customers, colleagues, and management, both verbally and in writing
Afterschool Teacher
K.T Education
06.2022 - 04.2023
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Managed student behavioural issues to optimise classroom learning environment
Swim Teacher
Jump!
Doncaster
11.2022 - 02.2023
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalised feedback to swimmers, creating a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualised attention for each student in order to pinpoint areas needing improvement or further development.
Childcare Educator
Guardian
01.2022 - 06.2022
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Tutor
Tutor2You
01.2021 - 05.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilising personalised teaching methods and adapting to individual learning styles.
Education
Business -
Deakin University
Melbourne, VIC06.2026
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Client Engagement
- Data Interpretation
- Customer Service
- Critical Thinking
- Microsoft Outlook
- Documentation
- Administrative Support
- Customer Education
References
- Lavanya Raichurkar, Work Force (Real Time Analyst), TSA Group, lavanyaraichurkar@yahoo.com, 0451 318 422
- Shin Yie Mon, Inbound Customer Service Team Leader, TSA Group, Shinshin437.ss@gmail.com, 0451 421 361
Certification
- HLTAID012 - Provide First Aid in an education and care setting
- AUSTSWIM Teacher of Swimming and Water Safety (TSW)
- DoFoodSafely Certification Of Completion
Timeline
Customer Service Representative
TSA Group On Behalf Of HCF
01.2024 - 04.2024
Sales Assistant
Memory Block
05.2023 - 09.2023
Swim Teacher
Jump!
11.2022 - 02.2023
Afterschool Teacher
K.T Education
06.2022 - 04.2023
Childcare Educator
Guardian
01.2022 - 06.2022
Tutor
Tutor2You
01.2021 - 05.2022
Business -
Deakin University