Overview
Work History
Education
Skills
Timeline
Summary
Generic

DARSHITKUMAR PATEL

8/105, ATHERTON ROAD,VIC

Overview

7
7
years of professional experience

Work History

Business Process Improvement Manager

Dial A Doctor
05.2022 - Current
  • Proficient in software testing to identify and resolve bugs throughout software development life cycle.
  • Leveraged PMS and STAT software on remote servers to analyze medical data and identify areas for process improvement in healthcare operations
  • Designed innovative features to increase revenue by 15%
  • Utilized JIRA, Apache, and AppDynamics software to analyze healthcare data, track progress, and measure success in improving processes and workflows. Through these techniques, increased revenue by improving efficiency and patient satisfaction.
  • Communicated process improvement initiatives and results to stakeholders, including senior management, project teams, and other relevant parties.
  • Trained employees on new processes to ensure successful adoption.
  • Stay up-to-date with emerging trends and best practices in business process improvement and recommend innovative solutions to improve overall organizational performance.
  • Applied critical thinking in software and systems projects using Agile, KANBAN, and Waterfall methodology.

ICT Security Specialist

My Fonetel
11.2021 - 05.2022
  • Designed, implemented, and maintained hardware and software security systems, including those related to cloud-based applications and data on platforms such as AWS, to safeguard the organization's network and data.
  • Deployed and configured firewall systems such as Cisco ASA, Palo Alto Networks, and Fortinet to secure network traffic and prevent unauthorized access.
  • Conducted security audits and risk assessments to identify vulnerabilities in network systems and provided recommendations and solutions to prevent security breaches in the telecommunications environment.
  • Implemented and managed virtual private networks (VPNs) using software such as OpenVPN and Cisco AnyConnect to securely connect remote users and sites to the network.
  • Monitored network traffic and security event logs using SIEM software to quickly detect and respond to potential security threats, including those in cloud-based environments.
  • Developed and delivered security awareness training programs to educate staff and clients on best practices for information security, reducing the risk of human error, including in cloud-based environments.
  • Developed and implemented security policies and procedures for cloud-based systems and applications to ensure compliance with industry and regulatory standards, including those related to AWS and other cloud platforms.


Business Developer

Payan PTY LTD
03.2020 - 10.2021
  • Conducted market research and analyzed industry trends to identify potential opportunities for business growth and expansion in import export industry.
  • Developed and maintained relationships with suppliers, vendors, and clients to ensure a reliable supply chain and maximize sales opportunities in foreign markets.
  • Identified and mitigated potential risks associated with import/export activities, such as changes in regulations or geopolitical instability.
  • Negotiated pricing and contracts with buyers, sellers and customers to achieve profitable sales and maintain competitive pricing.
  • Maintained a network of industry contacts and stayed up-to-date with relevant industry news and trends through trade shows, conferences, and other industry events, and promoted the company’s import/export capabilities.
  • Maintained accurate and up-to-date records of sales activities, customer interactions, and market data using CRM and MYOB system.
  • Managed logistics and documentation involved in importing/exporting goods.
  • Collaborating with cross-functional teams to ensure successful execution of import/export activities.
  • Tracked and reported on sales revenue, customer satisfaction, and market share, to senior management and stakeholders.
  • Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.

Computer Network and Support Engineer

Consult 365
09.2018 - 02.2020
  • Install, configure, and maintain computer network hardware Microsoft Windows Server and Active Directory and software systems, including routers, switches, firewalls, and servers.
  • Provide technical support and assistance to end-users, including resolving hardware and software issues, training users, and providing documentation.
  • Stay up-to-date with latest industry trends and technologies, and recommend new tools and solutions to improve network and system performance.
  • Collaborate with cross-functional teams, including developers, project managers, and other IT professionals, to ensure seamless system integration and maximum efficiency.
  • Knowledge of network infrastructure and protocols such as TCP/IP, DNS, DHCP, and VLANs
  • Proficiency in programming languages such as Python, Java, or C++
  • Experience with network security technologies such as firewalls, VPNs, and IDS/IPS
  • Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud Platform
  • Knowledge of Linux operating system and shell scripting

Sales Consultant Representative

Red Energy
07.2016 - 08.2018
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and new prospects to discuss business and household needs and recommend optimal solutions.
  • Communicated effectively, including articulating product or service features and benefits, negotiating, and handling objections.
  • Closed deals by using persuasion techniques such as creating a sense of urgency or offering incentives.
  • Managed a sales pipeline by tracking leads, following up with prospects, and prioritizing opportunities.
  • Stayed up-to-date with industry trends, market conditions, and competitors.
  • Trained and mentored new sales representatives.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Cold-called leads and closed large number of new sales over several months.
  • Provided exceptional customer service to build long-term relationships and encourage repeat business.

Education

ACS Professional Year Program - Information Technology

Performance Education
Melbourne, VIC
04.2019

Master of Information Technology - Networking And Information Security

Central Queensland of University
Melbourne, VIC
07.2017

Bachelor Of Information Technology -

Gujarat Technological University
i
07.2014

Skills

  • Leadership
  • Public speaking
  • Sales
  • Teamwork
  • Analytical thinking
  • Problem-solving skills
  • Technology expertise
  • Well-organized
  • Flexible & Adaptable
  • Communication skills

Timeline

Business Process Improvement Manager

Dial A Doctor
05.2022 - Current

ICT Security Specialist

My Fonetel
11.2021 - 05.2022

Business Developer

Payan PTY LTD
03.2020 - 10.2021

Computer Network and Support Engineer

Consult 365
09.2018 - 02.2020

Sales Consultant Representative

Red Energy
07.2016 - 08.2018

ACS Professional Year Program - Information Technology

Performance Education

Master of Information Technology - Networking And Information Security

Central Queensland of University

Bachelor Of Information Technology -

Gujarat Technological University

Summary

Highly analytical IT professional with over seven years of experience in sales, technology, and business improvement. Skilled in systems installation, configuration, upgrading, and maintenance, I am able to identify and solve problems quickly and efficiently. I am a strategic-thinking Business Development Manager with a proven track record of transforming underperforming operations into successful enterprises. Additionally, as a Business developent executive, I excel at liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. My results-driven approach, expertise in client acquisition and contract negotiation, and excellent interpersonal communication and team leadership abilities make me a valuable asset to any organization

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