Darsha Forshaw
Summary
Dynamic individual with hands-on experience in tech sales/marketing/marine industry and talent for navigating challenges.
Proactive, dedicated, and responsible individual committed to delivering high-quality work. Adaptable, flexible, and a fast learner, excelling as both a hardworking, self-motivated individual and a team player. Passionate about purpose, driven by ambition and discipline, consistently striving for excellence.
Seeking enthusiasm and positive development in all endeavours, actively pursuing growth opportunities to expand knowledge and skills.
multi-skilled professional with a proven track record in implementing and optimizing technology solutions and sales performances.
Skilled in system integration, troubleshooting, administration, team collaboration, and delegating. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
Technology Specialist
LG
10.2024 - Current
- Sales Specialist for Lifes Good AV TV sales department. Creating brand awareness and customer alliance as a rep i assist sales in major electronic stores such as Good Guys helensvale.
- Part time Retail Electronics Specialist in store.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration. Sales results targets.
- Improved customer satisfaction by providing timely and effective technology support and awareness regarding the brand its usage capabilities.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems and supporting customers purchase. Creating a customer preference.
- Coordinated with vendors to negotiate contracts and procure hardware/software resources at competitive pricing levels while maintaining quality standards.
Second Mate/Stewardess Host
MY Lady Nance 95ft Private & Charter
02.2024 - 09.2024
- Stewardess host/deckhand/cook for private vessel assistant to captain of 60 ft sailing vessel
- My responsibilities as a host was to assist the captain in navigating; duties serving as deckhand, stew and host
- It was my responsibility to ensure guest service, safety of passengers and vessel docking delivering boat at long distance
- I was responsible for catering, cooking, cleaning and attending to all guest needs
- As well as sailing and delegating crew roles
- Developed strong relationships with pilots, harbour masters, agents, and other maritime professionals, facilitating smooth port visits.
- Utilized advanced weather routing software to select optimal routes that minimized transit time while ensuring passenger comfort and cargo integrity.
- Actively participated in onboard risk assessments, identifying areas of improvement in safety and environmental management systems.
- Performed thorough inspections of ship''s equipment and documentation to guarantee operational readiness prior to departure.
Second Mate/Stewardess Host
Sailing Obscurity
10.2022 - 12.2023
- Stewardess host/deckhand/cook for private vessel assistant to captain of 60 ft monohull sailing vessel
- My responsibilities as a host was to assist the captain in navigating; duties serving as deckhand, stew and host
- It was my responsibility to ensure guest service, safety of passengers and vessel docking delivering boat at long distance
- I was responsible for catering, cooking, cleaning and attending to all guest needs
- As well as sailing and delegating crew roles
- Assisted in the training and development of junior officers, fostering a culture of continuous learning and professional growth.
- Developed strong relationships with pilots, harbor masters, agents, and other maritime professionals, facilitating smooth port visits.
- Performed thorough inspections of ship''s equipment and documentation to guarantee operational readiness prior to departure.
- Collaborated with the engineering department to ensure efficient operation of propulsion, power generation, and auxiliary systems.
- Optimized watch schedules to maintain a high level of alertness among bridge team members while adhering to fatigue management guidelines.
Business Front Office Receptionist
Oaks Port-Douglas
05.2022 - 10.2023
- Responsible for all customer service enquiries, resort administration and guest bookings
- As front guest service agent my role involved but not limited to welcoming guests at check in, handling any payment, managing teams, communication and delegating between departments
- Event coordinating bookings, cleaners and other administration responsibilities, any incoming enquiries or duties
Business Development Manager
Yew Digital Printing/ Yew Studios
11.2021 - 04.2022
- Company Overview: Business development manager for Digital print garment shop and photography studio based in Burleigh Heads, Gold Coast
- Responsible for the infrastructure development, marketing, sales, social media, customer service and public relation
- Business development manager for Digital print garment shop and photography studio based in Burleigh Heads, Gold Coast
Deckhand/Stewardess Host
I Sails Whitsundays /Lizard
05.2021 - 12.2021
- Stewardess host/deckhand/cook for minimum three night charter boats on the whitsundays departing from Airlie Beach
- My responsibilities as a host was to assist the captain in navigating the commercial vessel, serving as deckhand, stew and host
- It was my responsibility to ensure customer service, safety of passengers and vessel docking water activities such as snorkeling diving and swimming providing guest service and attention, hospitality and information to all guest on board up to 14 passengers at a time
- I was responsible for catering, cooking, cleaning and attending to all guest needs
- As well as sailing and delegating roles
Deckhand/Stewardess Host
Southern Cross
05.2021 - 12.2021
- Host customer service experience on Whitsunday Blue Catamaran 3 night charter providing customer service, and hospitality to all guests on board
- Stewardess host/deckhand/cook for minimum three night charter boats on the whitsundays departing from Airlie Beach
- My responsibilities as a host was to assist the captain in navigating the commercial vessel, serving as deckhand, stew/host
- It was my responsibility to ensure customer service, safety of passengers and vessel docking water activities such as snorkeling diving and swimming providing guest service and attention, hospitality and information to all guest on board up to 14 passengers at a time
- As well as night watch
Cleaning Maintenance
Whitsundays Escape
04.2021 - 09.2021
- Responsible for cleaning and upkeep of commercial vessels, hired privately for charter boats
- Delivering 5 star commercial clean, detailing and maintenance of catamarans inside and outside for up to 20 people sleep
Deckhand/Stewardess Host
Ocean Dynamics
03.2021 - 06.2021
- In charge of customer service relationships, sales, setting up events and managing teams for private charters, activities for guests on boats around the Whitsunday Islands
- Departing from Hayman Island, Hamilton Island and Airlie Beach
- Responsibilities as first hand stewardess/deckhand include but not limited to, 5 star food catering, hostessing of daily charters for Hayman Island clientele customer service and relationship building, deckhand, debriefing, ensuring boats are up to standards, cleaning, managing crew, delegating roles and ensuring the safety and procedure of vessel
- Helping navigate responsible for deckhand duties
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
Promotional Advertising Brand Ambassador
Chameleon Customer Service
12.2020 - 03.2021
- Casual Employment- Sales Representative for Chameleon Customer Service - Sole Trader employed to deliver in store sales or shopping center promotions driving awareness for Non for Profit organization and raising money for Fire Emergencies by driving Sales and promoting awareness
- In charge of customer service relationships, sales, setting up events and managing teams to raise money for firefighters
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Retail Store Manager
Yab Yum
11.2016 - 11.2019
- Company Overview: Manager of New Age Retail Store - Yab Yum Main St James st Burleigh Heads
- Managing all store duties, accounts, staff, merchandising, staff training for Retail Store Yab Yum, Sales specializing in Holistic spiritual, new age products
- Manager of New Age Retail Store - Yab Yum Main St James st Burleigh Heads
QLD Representative
Lenovo
05.2015 - 11.2016
- Representing Lenovo as QLD representative serving major electronic retailers such as Harvey Norman, JB HiFi, and Officeworks
- Driving Lenovo Presence, Sales Performance and Innovations through increased brand awareness and advocacy in the retailer space developing a customer and staff preference for the brand
- I support our clients' needs through various activities such as implementing various POS strategies, stock audits and replenishment, relationship building, incremental display negotiation/execution, issue resolution, staff training, in store promotions and sales
- In this role I cover most areas of the organization i.e
- Software, Hardware, Personal Computing and Gaming
Retail Activator
Microsoft
01.2013 - 01.2014
- Acting as a Microsoft ambassador serving major retailers in Gold Coast region my position as a Microsoft Retail Activator (MRA) has seen me act to support our clients' needs through various activities such as implementing various POS strategies, stock audits and replenishment, relationship building, incremental display negotiation/execution, issue resolution, staff training, in store promotions and sales
- In this role I cover most areas of the organization i.e
- Software, Hardware, Personal Computing and Gaming
- Key product launches include: Windows 8; Halo 4; Microsoft Surface; and Office 2013
- Identified skill gaps among team members and facilitated targeted training sessions accordingly, enhancing overall competence levels across departments.
- Implemented incentive programs to encourage employees to achieve their full potential, boosting overall company performance.
Sales Specialist / Brand Ambassador
Samsung Electronics
06.2012 - 01.2014
- Representing Samsung in store I specialize in promoting devices by exposing to clients use and advantages of technology; developing a consumer preference and a strong relationship with the customer and staff members in major electronics retailers such as Harvey Norman, JB HIFI, Dick Smith
- Great Performance background in Sales and successful at achieving high sales targets I produce increased sales prospects for the organization
- Daily tasks involve POS execution, Staff Training and Merchandising also assist the brand managers in the effectuation of promotional events, marketing and sales campaigns to generate more business
Retail Manager
Celebrity Style
10.2011 - 12.2012
- Performed customer assistance and advice, stock taking, ordering of relevant stock from warehouse and its unloading, cash handling, arranging and displaying stand and sales items, till operating and packing display stand and merchandise
Spanish Teacher at Day Care Centers
Alpha Tykes Childhood Program
01.2012 - 09.2012
- Develop and implement comprehensive lesson plans to accommodate learning of second language skills for kids between 2-9 years of age
- Incorporate educational activities that engage students in meaning learning experience
Personal Assistant and Sales Manager
All Carpets
06.2010 - 08.2011
- Answered to all Customer service enquiries over email and phone
- Targeted sales and Encouraged bookings of services assisted Bookkeeping, performing general administration duties
- Receptionist duties, Monitored existing documents ensuring the accuracy and database of website and data entry
Education
Bachelor of Arts - Advanced skills in Microsoft Office, Adobe Photoshop editing, graphic designs, Typing speed 75+wpm, Auditing & Accurate Data entry
Liceo Canadiense
Guatemala12.2009
Certificate II Grade 1 Coxswain - Marine Maintenance And Ship Repair
QLD Course - Whitsundays Sailing Club
Whitsundays11.2023
Skills
- Business development /Digital Marketing
- Effective Communication /Engaging Presentation Skills
- Event Coordination /Effective Public Speaking
- Staff Development
- Retail Merchandising/ Public Relations Expertise
- Sales Expert /Customer Service Representative
- Relationship Building
- Brand Management/Graphic Design
- Retail
- Social Networking - Social Media -Sales Management
- Content Creating
- Creative Direction - managing teams
- Team Leadership
- Marine Industry Experience
- Hospitality
- Administration/ Strong communication skills/ computer literacy
Certificationsandqualifications
- Certificate II in Maritime Operations, Marine Industry Training, 12/23
- Coxswain GR1 Marine Radio License Certificate, 2023/SSL/Radio, 12/23
- First Aid Certificate License QLD Course, Whitsundays Sailing Club, 11/23
- Hospitality RSA & RSG
- Computer Literacy, Advanced skills in Microsoft Office, Adobe Photoshop editing/graphic designs, Typing speed 75+ wpm, Auditing & Accurate Data entry
- Language Skills, Bilingual English/Spanish fluent speaking, reading, translating and writing
Languages
Spanish
Native or Bilingual
Timeline
Technology Specialist
LG
10.2024 - Current
Second Mate/Stewardess Host
MY Lady Nance 95ft Private & Charter
02.2024 - 09.2024
Second Mate/Stewardess Host
Sailing Obscurity
10.2022 - 12.2023
Business Front Office Receptionist
Oaks Port-Douglas
05.2022 - 10.2023
Business Development Manager
Yew Digital Printing/ Yew Studios
11.2021 - 04.2022
Deckhand/Stewardess Host
I Sails Whitsundays /Lizard
05.2021 - 12.2021
Deckhand/Stewardess Host
Southern Cross
05.2021 - 12.2021
Cleaning Maintenance
Whitsundays Escape
04.2021 - 09.2021
Deckhand/Stewardess Host
Ocean Dynamics
03.2021 - 06.2021
Promotional Advertising Brand Ambassador
Chameleon Customer Service
12.2020 - 03.2021
Retail Store Manager
Yab Yum
11.2016 - 11.2019
QLD Representative
Lenovo
05.2015 - 11.2016
Retail Activator
Microsoft
01.2013 - 01.2014
Sales Specialist / Brand Ambassador
Samsung Electronics
06.2012 - 01.2014
Spanish Teacher at Day Care Centers
Alpha Tykes Childhood Program
01.2012 - 09.2012
Retail Manager
Celebrity Style
10.2011 - 12.2012
Personal Assistant and Sales Manager
All Carpets
06.2010 - 08.2011
Bachelor of Arts - Advanced skills in Microsoft Office, Adobe Photoshop editing, graphic designs, Typing speed 75+wpm, Auditing & Accurate Data entry
Liceo Canadiense
Certificate II Grade 1 Coxswain - Marine Maintenance And Ship Repair
QLD Course - Whitsundays Sailing Club
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