Network Support
TSA Group
04.2023 - 08.2023
Hi, I’m
Darshan Joshi
Perth,Australia
Summary
Customer service representative with experience generating sales and delivering first-class service to customers. Offered targeted solutions by addressing customer needs and pain points while positioning brand favorably against competitors. Demonstrated talent for collaboration in team-based setting, resulting in superior customer experiences. Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Work History
Coles Express, Australia
Customer Executive
04.2023 - Current
Job overview
- Manage customer support services and processes in high pressured situations at Australia's 3rd busiest store in Casuarina, Thomas Rd
- Serve as focal person for all matters concerning customer management including contact prioritisation and customer quality assurance
- Ensure sound processes and sufficient product knowledge of personnel to enhance customer support
- Facilitate the reintegration of customer advocacy through timely resolution of customer complaints and disputes
- Foster an environment of support and collaboration with colleagues to achieve expected outcomes.
TSA Group, Australia
Network Support
04.2023 - 08.2023
Job overview
- Handling small and medium business faults of Telstra services
- Raising tickets to NBN, Telstra technician and Back-office Support of Telstra
- Troubleshooting, Testing and Educating customers of Telstra with putting confidentiality and data integrity.
Jay Acharya and Associates
Developer-Programmer
04.2023 - 01.2023
Job overview
- Designing, Developing, testing, and gathering customer software requirements and developing related software applications
- Understanding the needs for ERP development and fixing the logic, proper development of ERP, and maintaining the integrity issues in any of the modules of the development
- Developing, writing high-quality codes for testing applications in JavaScript,.net, VBScript, and SQL
- Implement best practices, standards, and procedures including quality and delivery methodologies
- Writing program code to meet the requirements, system designs, and technical specifications with accurate references and standard
- Improving operations by conducting systems analysis and recommending changes in policies and procedures.
Education
Murdoch University
Master of Information Technology (Networking & IT Management)
01.2021
Gujarat University
Master of Computer Applications (Program & Development)
01.2016
Saurashtra University
Bachelor of Computer Applications
01.2012
Skills
- Strategic Planning
- Verbal and Written Communication
- Handling Complaints
- Documentation and Recordkeeping
- Decision-Making
- Meeting Coordination and Support
- Phone and Email Etiquette
- Customer Service
- Motivational Leadership
- Support Services
- Complex Problem Solving
Software Skills
Title: Aspiring Network Engineer / IT Professional
Timeline
Customer Executive
Coles Express
04.2023 - Current
Developer-Programmer
Jay Acharya and Associates
04.2023 - 01.2023
Murdoch University
Master of Information Technology (Networking & IT Management)
Gujarat University
Master of Computer Applications (Program & Development)
Saurashtra University
Bachelor of Computer Applications
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