Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Hi, I’m

Darshana Maharjan

2/12 Trabanion Street, Glenroy,VIC

Summary

An outgoing and dedicated professional with experience in aged care, customer service, and checkout operations. Skilled in fostering connections, providing excellent service, and managing tasks efficiently, Currently seeking an administration assistant role to leverage my organisational abilities and passion for growth, aiming to advance my career in administration.

Overview

2025
years of professional experience
1
Certification

Work History

Bupa Aged Care

Carer

Job overview

  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like standup lifters, Full hoist, wheelchairs safely efficiently improving accessibility mobility independence.
  • Reported incidents or health changes beyond my scope to the Registered Nurse in charge.
  • Documented residents' BP, weight, food choices, sleep charts, and supervision; ensured timely medications.

Bupa Aged Care

Hospitality Service Assistant & Lifestyle Officer
11.2023 - 09.2024

Job overview

  • Served meals following residents' care plans.
  • Worked efficiently in a fast-paced environment.
  • Assisted in writing newsletters and templates for events.
  • Documented residents' Spotlights and life histories.
  • Supported residents in exercises to enhance motor skills.

Bigmart Department

Checkout Operator/Customer Service
10.2020 - 07.2023

Job overview

  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.

Bhatbhateni Super Market

Customer service
05.2018 - 09.2020

Job overview

  • Described product and service details to customers to provide information on benefits and advantages.
  • Collaborated with team members to achieve monthly sales targets through upselling strategies.
  • Delivered prompt service to prioritize customer needs.
  • Increased customer loyalty through personalized interactions, building rapport with clients.

Education

399 Lonsdale St, VIC 3000

from Diploma in Nursing
06-2024

Skills

  • Patience and understanding
  • Verbal and written communication skills
  • Customer Service
  • Computer Proficiency
  • Complaint Handling
  • Reliability and punctuality
  • Hygiene maintenance
  • Medication and Appointment Reminders
  • Confidentiality and Privacy
  • Incident Reporting
  • Call Management

Languages

English
Nepali
Hindi
Japanese (basic)

Certification

Certificate III in Individual Support and Aged Care

First Aid and CPR

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Hospitality Service Assistant & Lifestyle Officer

Bupa Aged Care
11.2023 - 09.2024

Checkout Operator/Customer Service

Bigmart Department
10.2020 - 07.2023

Customer service

Bhatbhateni Super Market
05.2018 - 09.2020

Carer

Bupa Aged Care

from Diploma in Nursing

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Darshana Maharjan