Darshi Gunawardana
Melbourne
Summary
Highly organized and results-driven professional with extensive experience in data management, compliance, and administrative support in dynamic office environments. Proven ability to coordinate with stakeholders at all levels, manage sensitive information, and streamline daily operations efficiently. Recognized for attention to detail, excellent communication skills, and the ability to maintain data integrity and confidentiality.
Overview
19
19
years of professional experience
Work History
Administrative Assistant / Receptionist
Total Care Facility Services
01.2024 - Current
- Serve as the first point of contact for clients, staff, and visitors with a professional and welcoming attitude.
- Manage front desk operations, including answering phones, responding to emails, and scheduling appointments.
- Maintain office supplies, filing systems, and ensure smooth daily administrative operations.
- Support payroll, invoicing, and other basic finance-related tasks.
- Assist management with reports, documentation, and general office coordination.
Resource Optimization and Compliance Officer
Service Stream
01.2023 - 10.2023
- Ensure organizational compliance with regulatory and legal requirements.
- Onboard and validate company resources and compliance using Seera.
- Maintain resource compliance within the NBN Enable platform.
- Utilize Power BI reports and Inksafe for workflow tracking and insights.
Administrative Assistant
iTech Web Solutions
01.2020 - 12.2022
- Managed client communication and relationship support.
- Oversaw online invoicing and performed basic accounting functions.
- Handled procurement of office supplies and day-to-day administration.
Customer Service Supervisor
Big W South Yarra
11.2012 - 04.2020
- Delivered outstanding customer service in a fast-paced retail environment.
- Handled customer inquiries across various channels.
- Operated and managed point-of-sale systems and cash handling.
Data Administrator / Database Analyst
Reservations Gateway Inc. (USA)
06.2007 - 03.2011
- Designed and maintained SQL queries for data transfer and validation.
- Created data templates and maintained secure access controls.
- Documented database structures and ER diagrams.
- Developed and implemented internal data mapping systems.
- Participated in technical analysis, Java-based development, and Oracle DB workflows.
Software Developer
Reservations Gateway Inc. (USA)
07.2006 - 06.2007
- Developed a web-based hotel reservations and inventory system.
- Led object mapping and system architecture using OOD patterns.
Education
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology(SLIIT)
Sri Lanka01-2008
Diploma in Computer Science (DICS) - Computer Science
IDM, Sri Lanka
01-2002
Certificate III - Business Administration
APTI
Melbourne, VIC01-2012
Skills
- Data Transfer & Internal Mapping
- Database Design & Management
- Regulatory Compliance & Resource Onboarding
- Power BI Reports & Workflow Monitoring
- Office Administration & Procurement
- Customer Service & Cash Handling
- Data Security
- Backup & Recovery
- SQL
- Oracle
- Java
- PostgreSQL
Languages
English – Native
Timeline
Administrative Assistant / Receptionist
Total Care Facility Services
01.2024 - Current
Resource Optimization and Compliance Officer
Service Stream
01.2023 - 10.2023
Administrative Assistant
iTech Web Solutions
01.2020 - 12.2022
Customer Service Supervisor
Big W South Yarra
11.2012 - 04.2020
Data Administrator / Database Analyst
Reservations Gateway Inc. (USA)
06.2007 - 03.2011
Software Developer
Reservations Gateway Inc. (USA)
07.2006 - 06.2007
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology(SLIIT)
Diploma in Computer Science (DICS) - Computer Science
IDM, Sri Lanka
Certificate III - Business Administration
APTI
Professional Title
Data Analyst | Office Administrator | Skilled Communicator
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