Maha Bala
Murwilllumbah,NSW
Summary
Collaborative leader with dedication to partnering with senior management to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Zone Manager
MECCA
Gold Coast, QLD
03.2022 - Current
- Managing and supporting team of 40 employees.
- Improving staffing by modifying employee rosters.
- Demonstrated efficiency in daily banking tasks.
- Daily inventory replenishment/management.
- Strong product knowledge and comprehension of customer base.
- Operational and financial troubleshooting.
- Built relationships with customers and community to establish long-term business growth.
- Daily action planning to achieve company benchmark NPS
- Inter-store stock transactions.
- Demonstrated utilisation of KPIS.
- Training and mentoring for new team members.
- Fostering collaboration and performance of team through challenges.
- Analysed and improved performance across zone using sales metrics and performance reports.
- Excellence in presenting Tableau statistics to team.
Assistant Store Manager
Seafolly
Kingscliff, NSW
09.2021 - 11.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responsible for leading Visual Merchandising planograms
Personal Assistant to the Chief Executive Officer
Katrina Ruth Pty Ltd
Gold Coast , QLD
09.2018 - 02.2019
- Managed CEO's communication channels.
- Coordinated events, prepared agendas and managed professional/personal schedule for CEO.
- Handled residential finances.
- Engaging with online followers on social media platforms (Instagram and Facebook) and simultaneously answering queries in timely fashion.
- Analysed social trends and effectively utilising trends to post upwards of 90 scheduled posts per month.
- Liaised with Digital Media Manager and social media team to create content with 89% successful reach.
Education
Bachelor of Environmental Science And Data Science -
Griffith University (Online)
Gold Coast QLD05.2024
Skills
- POS systems
- Microsoft Excel
- Tableau
- JIRA
- Workday
- Daily Action Planning
- Inventory management
- Virtual Merchandising
- Telephone sales and query management
- Sales Reporting
Soft Skills
- Self-directed
- Adaptability
- Authenticity
- Problem-solving skills
- Collaborative
- Reliability
Timeline
Zone Manager
MECCA
03.2022 - Current
Assistant Store Manager
Seafolly
09.2021 - 11.2021
Personal Assistant to the Chief Executive Officer
Katrina Ruth Pty Ltd
09.2018 - 02.2019
Bachelor of Environmental Science And Data Science -
Griffith University (Online)
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