Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daryia Merlino

Parkes

Summary

Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilises strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sullivan's Mining and Hardware
01.2018 - 2021
  • Undergo on the job training to broaden my experience to succeed in my job.
  • Maintain the shop's cleanliness to ensure the companies superior customer service.
  • Negotiating with customers on prices for the quality products they want.
  • Created picking slips and tax invoices to provide high quality service and ensuring quality goods.
  • Ensuring the customers' orders are fulfilled correctly and customer satisfaction.

Sales Consultant

Reece Plumbing
01.2021 - 06.2021
  • Anticipated customer needs and provided them with high quality customized service while representing the company's standards and values.
  • Meticulously managed the register and transactions such as cash, credit, exchanges, returns and refunds to ensure accurate cash flow.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.

Practice Manager

Baker Dental Surgery
01.2022 - Current
  • Managed daily operations, staff schedules, and patient services.
  • Supervised and trained clinical and front-desk teams; conducted performance reviews.
  • Handled patient scheduling, billing, and insurance claims.
  • Implemented practice management software and Microsoft tools (Core Practice, D4W, Excel, Word, SharePoint).
  • Ensured compliance with ADA policies and protocols.
  • Coordinated vendor relations, negotiated supply costs, and managed inventory.
  • Tracked KPIs (collections, chair utilisation) to support business decisions.
  • Resolved staff and patient conflicts professionally.
  • Diagnosed and performed basic equipment maintenance, reducing service costs.

Hospitality Worker

Railway Hotel & Hart Bar
01.2022 - 10.2024
  • Provided high-quality table service and ensured a welcoming atmosphere for guests.
  • Prepared and served a variety of cocktails and beverages in a fast-paced bar environment.
  • Operated under RSA and RCG regulations, maintaining compliance with all licensing requirements.
  • Managed event planning and coordination, including promotions, setup, and on-the-day execution.
  • Performed delivery driving duties, ensuring timely and accurate customer orders.
  • Maintained cleanliness and organization of bar and service areas.
  • Worked collaboratively with a team to deliver consistently high customer satisfaction.

Education

Cert III - human services (AIN)

Skills

  • Effective time management
  • Adaptable to change
  • Proficient in computer applications
  • Collaborative teamwork
  • Effective problem resolution
  • Skilled in managing challenging clients
  • Skilled in Microsoft Office applications
  • Proficient in prioritizing tasks
  • Strong attention to detail

Timeline

Practice Manager

Baker Dental Surgery
01.2022 - Current

Hospitality Worker

Railway Hotel & Hart Bar
01.2022 - 10.2024

Sales Consultant

Reece Plumbing
01.2021 - 06.2021

Customer Service Representative

Sullivan's Mining and Hardware
01.2018 - 2021

Cert III - human services (AIN)

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Daryia Merlino