Summary
Overview
Work History
Education
Skills
Timeline
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Daryl Parker

Hoppers Crossing,VIC

Summary

Over 35 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips.

Always handle frustrated customers with professionalism and positive attitude.

Driven and reliable, with a proven track record at FedEx, I excel in managing routes to optimise delivery times and enhance customer satisfaction.

Leveraging a valid driver's license and exceptional interpersonal skills, I've enhanced client satisfaction and operational efficiency. My adeptness at navigating technology and fostering team collaboration underscores my ability to meet and exceed delivery targets.

Professional with a reputation for reliability and efficiency in logistics. Known for strong teamwork and adaptability to changing schedules and needs, ensuring reliable service.

Offering reliability and strong work ethic, with readiness to learn and grow in this environment. Delivers solid understanding of navigating city routes and traffic patterns, combined with safe driving practices.

Ready to use and develop organisational skills and time management in Vehicle/ Ground Support Equipment Maintenance Agent role.

Developed key skills in fast-paced delivery environment, including time management and efficient route planning. Seeking to transition into new field, emphasising strong abilities in customer service and problem-solving. Committed to leveraging these transferrable skills to contribute effectively in the

Vehicle/ Ground Support Equipment Maintenance Agent role.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Workshop Assistant

FedEx
10.2024 - Current
  • Provided excellent customer service, establishing rapport with clients and addressing their needs promptly.
  • Completed tasks swiftly without sacrificing quality or precision using appropriate techniques based on task requirements.
  • Established clear lines of communication between colleagues which resulted in an improved understanding of individual duties and responsibilities.
  • Collaborated with team members to ensure smooth workflow and effective communication.
  • Contributed to a positive working environment, fostering strong relationships among team members.
  • Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
  • Drove company trucks carrying materials and equipment from warehouse to sites.

Courier

FedEx
05.2005 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilised GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Obtained signatures for delivery documents and packages.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Escalated issues to supervisor for immediate remediation.

Education

Victoria University
Melbourne, VIC

Skills

  • Fill in leading hand as required
  • Valid Driver's license
  • Business processes and procedures
  • Medium Rigid License
  • Forklift license
  • New employee courier training
  • Attention to confidentiality
  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organisation
  • Problem-solving abilities
  • Clerical support
  • Verbal and written communication
  • Interpersonal communication
  • Time management
  • Excellent driving skills
  • Clean driving record
  • Decision-making
  • GPS and route planning
  • Relationship building and rapport
  • Time sensitive deliveries
  • Package pickup and delivery
  • Logistics and transportation
  • Document management
  • Handheld scanning devices
  • Deadline adherence
  • Smartphone usage
  • Sorting
  • Item tracking
  • Vehicle inspections
  • Schedule adherence
  • Map reading
  • Record keeping
  • Delivery scheduling
  • Scanning device operation
  • Customer feedback handling
  • Traffic law knowledge
  • Coordinating efficient routes
  • Punctuality and reliability
  • Task prioritisation
  • Active listening
  • Local geography
  • Efficient navigation

Timeline

Workshop Assistant

FedEx
10.2024 - Current

Courier

FedEx
05.2005 - Current

Victoria University

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Daryl Parker