Daryl Nald Pagulayan
Wollongong,NSW
Summary
Results-driven Client Account Representative/Manager known for unparalleled productivity and efficiency in task completion. Specialize in client relationship management, and resolving complex customer service issues. Excel in communication, problem-solving, and adaptability to meet diverse client needs and ability to work under pressure. In previous roles, have been recognized for improving client satisfaction levels and retaining key accounts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Account Manager
Manulife Financial Services- John Hancock USA
Manila , Philiippines
10.2018 - 07.2024
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Coordinated with internal departments to ensure that customer requests were met in a timely manner.
- Maintained client accounts by updating records of customer interactions and transactions.
- Had regular contact with clients, advisors, and third-party administrators under block of business through calls and emails.
- Resolved and negotiated win-win solutions to client issues directly and by consulting with appropriate resources.
- Provided quality client administration by processing all standard financial transactions on assigned caseloads.
Education
Bachelor of Science - BS Nursing
Our Lady of Fatima Universty
Manila, Philippines09-2009
Skills
- Effective problem solving
- Account Management, B2B, Case Management
- Customer Engagement
- Data Tracking
- Communication and negotiations
- Customer/Client Relationship Management
- Goal-Oriented
- Strong verbal and email communication
Affiliations
- playing basketball
- good cook
Certification
- 401K Certification
Timeline
Client Account Manager
Manulife Financial Services- John Hancock USA
10.2018 - 07.2024
- 401K Certification
Bachelor of Science - BS Nursing
Our Lady of Fatima Universty
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