Daryn Fallshaw

• Responsible for the creation and Management of the Maintenance Response Centre within Department of Communities and Justice
• Oversaw workforce management planning, volume predictions and capacity planning.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.

Senior Operations Manager of the Link2home service within DCJ.

Responsible for the management of Service Manager, Team Leaders and Client Service Officers

• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
• Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.

• Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
• Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.