Dash Upreti

Crucial Achievements

• Originally Hired as Beverage and Bar manager then Promoted to Assistant Venue Manager Reporting to Venue Manager and owners in just six month after reviewal of exemplary leadership and performance
• Played Key Role in renovation, design and planning of the bar infrastructure, system programming and venue layout pre-opening
• Co teamed with chefs & liaised and consulted with suppliers, farmers , sommeliers and created astounding Food and Beverage Menu
• Negotiated and drew profitable contracts with suppliers with excellent price, brand benefits and promotions
• Solely hired, onboarded & trained Team of 15 staff Including Managers for a successful re-launch
• Appointed a Bar Manager and a Restaurant Manager from appraisal of existing staff and assisted VM with restructure and extension of new dining space
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Conducted research and analysis of market trends to determine potential opportunities for growth with effective strategies resulting in 150% in annual business growth since re-launch
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
• Cultivated pleasant work culture with the staff and strong relationships with customers to build loyalty and repeat business.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.

Crucial Achievements

• Attained beverage output cost reduction by over 15% within 4 weeks of taking over the position
• Achieved 20% increase in annual sales by revamping outdated and underperforming menu items with trendy, seasonal & fascinating yet practical choices
• Accomplished handsome deals with suppliers and saved purchase cost via incentivised increase in sales
• Advanced business goodwill by delivering excellent service and atmosphere aided by training existing employees and new recruits to unmatched standards compared to location and surroundings
• Established boundless business prominence via strong customer relation, strengthened social marketing and brand message
• Controlled labour, margin/cost, budgeted and created daily-weekly-monthly reports, P&L control factored for 10% reduction in average labour cost
• Developed New menu with updated existing relevant items in the menus , also created offers and promotions to drive sales & maximize revenue
• Conducted staff appraisals progression plans, making them to progress within the company, ensured communications meeting are conducted and post-meeting minutes are generated

Responsibilities & Achievements

• Originally employed as a Bar supervisor,with responsibility for a team of 10-15 staff members
• Took over responsibility for the running of the bar after the Manager and Head of Department both left at the same time, and embarked on a steep learning curve, quickly mastering P&L, revenue control and stock ordering
• Promoted to Bar Manager and assumed additional responsibilities such as staff scheduling, payroll and timesheets, stocktake stock control and ordering
• Assisted the Restaurant Manager and Supervisor in the running of the restaurant, ensuring preparation for service and briefing staff in essential knowledge such as daily specials
• Liaised and negotiated with suppliers, arranging wine tastings and meeting with suppliers
• Facilitated weekly meetings, and training staff on product knowledge and customer service
• Compiled the restaurant drink list and training other members of staff on the new lists
• Coordinated group reservations, arranging seating plans and ensuring that any special requests are taken care of
• Promoted to Restaurant Assistant Manager in June 2018, with specific responsibility for beverage and wine sales to make good use of extensive beer & wine knowledge

• Handled costumers calls, welcoming customer & ensuring optimum service and allocating appointments
• Effective stock take, stock control and orderings
• Accurate data entry and data keeping in organized and chronological order
• Used adverse sales tactics to create promotions and Working closely with sales manager to meet targets
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Market and customer data analysis and cold sales/ marketing calls
• Prepared job offers and employment contracts
• Scheduling on boarding sessions and inductions for new staff members
• Handled staff complaints and employee relations and CRM

• Greeting clientele, taking orders & facilitated a high standard of efficient service to a demanding clientele
• Lead barista during peak hours and overseeing other baristas and general FOH
• Trained, coached and supervised other baristas and bartenders
• Prepared drinks, create seasonal and festive themed cocktails and mix drinks
• Prepared artesian coffee, espresso-based beverages and maintain espresso machine
• Insured maintenance of coffee brewing equipments , grinders & espresso machines
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.