Dasom Kang
Melbourne,VIC
Summary
Not only detail-oriented but also a result-driven team player with extensive knowledge of logistics and customs regulations.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sea Freight Forwarder
DSV Air And Sea LTD
10.2019 - 05.2023
- Stayed on top of shipment locations and current status to update offices and customers.
- Used CW1 & SAP tracking spreadsheets to monitor information about customers, shipments and business activities.
- Responded to customer inquiries and resolved complaints, establishing trust and increasing satisfaction.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Retail Sales Associate
Victoria's Secret
11.2016 - 10.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction..
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of International Trade - International Trade
Incheon National University
Incheon, South Korea02.2019
Graduate Certificate - Business Management And Entrepreneurship
IBT College
Toronto, ON, Canada10.2018
Skills
- Learning Strategies
- Freight Invoicing
- Cargo Booking
- Customer Satisfaction
- International Shipments
- Freight Operations
Timeline
Sea Freight Forwarder
DSV Air And Sea LTD
10.2019 - 05.2023
Retail Sales Associate
Victoria's Secret
11.2016 - 10.2018
Bachelor of International Trade - International Trade
Incheon National University
Graduate Certificate - Business Management And Entrepreneurship
IBT College