Dat Duong Thanh
Templestowe Lower,VIC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
SSP Category
03.2022 - 03.2023
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Food and Beverage Attendant
Restaurant Brands
01.2019 - 02.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted wait staff with timely food delivery and guest requests.
Education
Bachelor of Business Admin. - Business Management
Kaplan Business School
Melbourne, VIC12.2025
Skills
- Hospitality and Professionalism
- Cash Register Operation
- POS System Operations
- Retail Management
Certification
- RSA Certification
Languages
English
Full Professional
Timeline
Barista
SSP Category
03.2022 - 03.2023
Food and Beverage Attendant
Restaurant Brands
01.2019 - 02.2022
Bachelor of Business Admin. - Business Management
Kaplan Business School
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