Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Languages
References
Timeline

Data-Reighn Crompton

Jamboree Heights,QLD

Summary

Customer-centric Hub Manager with a strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and excellent, well-informed advise in a calm and enthusiastic manner.

8-years of experience spread across the retail, sales and pool industries with four different companies. My first job was as a dog washer while Unify Marketing was a temporary job in door-to-door charity sales. During this time, I've experienced the business model for large company's, small businesses, door-to-door charity sales and briefly worked as a factory hand.

I have an enhanced adaptability skill where I always looking to undertake new areas of interest to further myself and the business.

I have a proven track record and have always excelled in a sales environment, especially when dealing with people face-to-face. I also have good phone call etiquette and have excelled at over the phones sales for the entire six year period that I have spent in the pool industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hub Manager

Poolwerx Indooroopilly
Middle Park, QLD
10.2021 - Current
  • Resolved customer complaints promptly and professionally.
  • Maintained inventory levels by forecasting demand and ordering supplies accordingly.
  • Identified opportunities for cost reduction initiatives while maintaining a high level of customer service.
  • Implemented strategies to increase revenue by expanding product offerings.
  • Collaborated with other departments to coordinate promotional activities that drive sales growth.
  • Provided leadership support to motivate employees during peak periods of activity.
  • Ensured accurate tracking of orders from receipt through delivery completion.
  • Performed daily audits of shipments received into the warehouse facility.
  • Trained workers in proper operational procedures and functions and explained company policies.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Ensured compliance with safety regulations and company policies.

Sales & Service Administrator

Poolwerx Indooroopilly
Indooroopilly, QLD
02.2020 - 10.2021
  • Further analysed my sales tactics and learnt new ones
  • Furthering my ability to present easily understandable product descriptions and benefits
  • This has translated into more successful sales pitches while also improving my ability to read and understand a customer's body language, pitch and desire from our interaction
  • My understanding of business operations has greatly improved with the responsibility of restocking, scheduling jobs, dealing with customers, being confident on the shop floor, proper email etiquette, invoicing customers, editing and formulating service reports.

Sales Assistant

WaterWorld Pool Shop Kenmore
Kenmore
02.2017 - 02.2020
  • This is where my career in the pool industry began
  • Providing mountains of experience in dealing with pool chemicals, equipment and even more specific knowledge in talking and handling customers
  • I also worked a few summers on the road, servicing pools; which provided product knowledge I would have never discovered in-store
  • The nature of this role provided me with the opportunity to learn more intuitive methods in keeping a customer interested
  • It is in this position where I have become familiar with the use of Xero financial software and GeoOp scheduling software.

Paid Collector/Fundraiser

Unify Marketing
03.2019 - 08.2019
  • This opportunity provided me with knowledge and intellect on the following: objection handling, maintaining great levels of confidence, picking up on and handling different personality types, making very quick assessments on an individuals ability to give, extremely quick situation assessments, improved my memory while learning new scripts every other week.

Sales Assistant

City Beach
12.2015 - 03.2018
  • Included maintaining store cleanliness, ensuring the shelves were stocked, assisting customers, closing up the shop and working behind the counter.

Factory Hand

i:TS
10.2017 - 11.2017
  • Responsible for building school zone signs and the trailers for the 2018 Commonwealth Games.

Education

Queensland Certificate of Education -

Kenmore State High School

Skills

  • Problem Solving
  • Punctuality
  • Customer Service and Relations
  • Product Sales
  • Inventory Management
  • Time Management
  • Decision-Making
  • Interpersonal Communication
  • Process Improvement
  • Team Collaboration
  • Effective Multitasking
  • Leadership
  • Confidence
  • Quick-thinking and Critical-thinking
  • Sales & Selling
  • Email Etiquette
  • Xero - General usage, creating new customers, products and invoices
  • GeoOp - General usage and scheduling jobs
  • Oracle Netsuite - Overall usage
  • Netsuite SCIS - POS system usage

Certification

  • Barista Course, 09/01/17
  • Responsible Service of Alcohol, 03/01/19

Accomplishments

  • New Retail Sales Person of the Year - Poolwerx 2021 Awards

Affiliations

  • I care for three larger tropical fish tanks with an assortment of fish
  • I live with a calico cat and will be getting another long haired cat in November
  • I have a large variety of indoor and outdoor plants.
  • I love all that nature has to offer, the beach, the wind, the water. Everything.

Languages

Afrikaans
Full Professional

References

References available upon request.

Timeline

Hub Manager - Poolwerx Indooroopilly
10.2021 - Current
Sales & Service Administrator - Poolwerx Indooroopilly
02.2020 - 10.2021
Paid Collector/Fundraiser - Unify Marketing
03.2019 - 08.2019
Factory Hand - i:TS
10.2017 - 11.2017
Sales Assistant - WaterWorld Pool Shop Kenmore
02.2017 - 02.2020
Sales Assistant - City Beach
12.2015 - 03.2018
Kenmore State High School - Queensland Certificate of Education,

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Data-Reighn Crompton