Dathacha Innadon

• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Reduced wait times for customers through efficient task delegation and resource allocation.
• Followed through with client requests to resolve problems.
• Proved successful working within tight deadlines and a fast-paced environment.

Handled all delegated tasks, including resident care and documenting .

• Handled customer inquiries and suggestions courteously and professionally.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.