Da Truc My Nguyen
Sunshine North,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Xua va Nay coffee
Ho Chi Minh City, Vietnam
04.2023 - 10.2023
- Assisted customers in selecting beverages based on their preferences.
- Resolved customer complaints in a polite and professional manner.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
Barista
GOC coffee
Ho Chi Minh City, Viet Nam
09.2022 - 03.2023
- Described menu items to customers and suggested appealing products.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Received and accurately processed customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Prepared and served hot or cold beverages.
Barista Shift Supervisor
NUT&BEAN HOUSE
Ho Chi Minh City, Viet Nam
02.2022 - 09.2022
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Assisted management in developing training materials for new employees.
- Received payments from customers and returned correct change when necessary.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista
Boom Express
Ho Chi Minh City, Viet Nam
05.2020 - 05.2021
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served hot or cold beverages.
Education
BBA - Bachelor of Hospitality Management
Melbourne Polytechnic
Preston, VIC12-2023
Associate of Science - Diploma of Health Science
Deakin College
Burwood, VIC03-2021
High School Diploma -
Nguyen Tat Thanh Highschool
Kon Tum City, Viet Nam01-2019
Skills
- POS Systems
- Team Building and Leadership
- Espresso Machine Operation
- New Product Introduction
- Customer Service
- Quality Control
Certification
- Barista skills (February 2022 - April 2022)
- Ielts Certification 5.5 overall (October 2023)
Languages
English
Limited
Timeline
Barista Shift Supervisor
Xua va Nay coffee
04.2023 - 10.2023
Barista
GOC coffee
09.2022 - 03.2023
Barista Shift Supervisor
NUT&BEAN HOUSE
02.2022 - 09.2022
Barista
Boom Express
05.2020 - 05.2021
BBA - Bachelor of Hospitality Management
Melbourne Polytechnic
Associate of Science - Diploma of Health Science
Deakin College
High School Diploma -
Nguyen Tat Thanh Highschool
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