DATTASAI MUKESH MAMILLAPALLI

• A multifaceted approach to customer service, including proactive customer outreach,onboarding, and offboarding processes
• Collaboration with energy distributors and metering providers to ensure smooth technica loperations
• Customer support spans a wide spectrum, encompassing assistance with broadband inquiriesand sales, billing, and metering issues, as well as the negotiation of payment plans and hardshipscenarios
• Engaging in business-to-business interactions through phone and email, addressing questionsabout the company's products and services, and efficiently managing and resolving customercomplaints

• Portfolio based collections which involves customers owing high amounts
• Working with internal account managers by assisting with their queries and completingcomplex reconciliations
• Achieving optimal resolution for disputed invoices and addressing customer complaintseffectively
• Report on Daily/weekly and monthly basis on the work done
• Working in this position requires a comprehensive knowledge of the process, procedures andsystems related to the collections element of the client

· Collections specialist in a collections capacity, handles high-volume inbound and outbound calls on current and past due high balance

· Negotiating, collecting and resolving account issues in order to restore accounts in current status by finding solutions

• Working in an office environment handling all the cash transactions and performing payrollduties using Kronos (CRM) payroll software
• Administration duties that include processing invoices and filing sensitive personnel files andrecords, as well as assisting with ticket integrity
• To liaise with all types of employees, from casual to higher management

• Providing Customer Service to Melbourne Metro Trains and Yarra Trams customers during disruptions as a part of Level Crossing Removal and Melbourne Metro Rail Authority occupations
• Working in teams for the purpose of surveying passengers boarding and alighting trains and trams during peak hours
• Handling special needs passengers and escalating issues requiring close attention
• Sending compiled data to Public Transport Victoria (PTV) for analysis peak load during weekdays