Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dattathreya Mudagandur Ramachandra

Beecroft,Australia

Summary

Dynamic Service Delivery Manager with a proven track record at Tech Mahindra, Tata Consultancy Services, Wipro Technologies excelling in client relationship management and SLA compliance. Adept at project planning and vendor management, I drive operational excellence and enhance customer satisfaction through strategic process improvements and effective team leadership. Committed to delivering high-quality IT services that exceed expectations.

Overview

22
22
years of professional experience

Work History

Service Delivery manager

Tech Mahindra
07.2022 - Current
  • Client Relationship Management
  • Infrastructure and Security Delivery management
  • Service Management and Performance
  • Service Level Agreement (SLA) Management
  • Process Improvement and management
  • Financial and Budget Management
  • Vendor and Third-Party Management
  • Building Pipeline for new projects within the account
  • Stakeholder Communication - Governance, Risk management
  • Managed service delivery for diverse technology solutions across global client accounts.
  • Led cross-functional teams to ensure timely resolution of service-related issues.
  • Oversaw client communications to maintain strong relationships and address concerns.
  • Developed and implemented process improvements to enhance service efficiency.
  • Coordinated training programs for team members on best practices and tools.
  • Analyzed service performance metrics to identify areas for improvement.
  • Facilitated regular meetings with stakeholders to discuss project status and updates.
  • Participated in strategic planning initiatives related to improving overall service quality levels.
  • Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
  • Monitored and managed desktop support, IT services and VIP support functions to boost performance.
  • Implemented strategies for continuous improvement of services based on customer feedback data.
  • Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
  • Assisted in developing budget plans for various projects related to service delivery management.
  • Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.

Associate Consultant - Delivery

TCS
07.2021 - 06.2022
  • Analyzed and recommended improvements to all new systems and ITIL processes.
  • Performed gap analysis on all present infrastructure programs.
  • Service Asset and Configuration Management, Validation and testing, Change Management.
  • Managing service level agreements between suppliers and rental operations.
  • Collaborated with clients to identify business needs and challenges.
  • Developed project plans to ensure timely delivery of consulting services.
  • Managed project documentation and communicated updates to stakeholders.
  • Engaged with cross-functional teams to align project objectives and deliverables.
  • Prepared reports summarizing progress, risks, and issues associated with projects.
  • Provided ongoing support and maintenance for implemented business solutions.
  • Managed project timelines and deliverables, ensuring timely completion within budget.
  • Performed data analysis to identify trends, opportunities, and areas for improvement.
  • Assisted in the negotiation of contracts and agreements with vendors and partners.
  • Analyzed client's business processes and recommended efficiency improvements.
  • Developed and presented comprehensive business proposals to senior management.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Delivery Project Contract and Commercial manager

Wipro Ltd
07.2003 - 07.2021
  • Demonstrated strong deal management skills with a proven history in complex, high-value negotiations.
  • Conducted business planning at Unit and Group levels to establish annual targets and quarterly execution plans.
  • Managed relationships to drive proactive business development and operational outcomes with clients and partners.
  • Developed and executed business plans across multiple Lines of Business to align resources with Wipro's strategy.
  • Performed gap analysis on existing infrastructure programs to identify areas for improvement.
  • Facilitated ITIL process strategies through stakeholder coordination, enhancing service delivery capabilities.
  • Oversaw budget management for projects, ensuring compliance with financial guidelines and optimizing expenses.
  • Led cross-functional teams in presenting proposals to enhance competitive positioning.
  • Led commercial strategy development for client engagement and market expansion.
  • Managed contract negotiations to ensure favorable terms and compliance standards.
  • Oversaw budget management and allocation for various commercial initiatives.
  • Fostered relationships with key stakeholders to drive collaboration and support.
  • Managed customer relationships to ensure satisfaction with services provided.
  • Identified areas of improvement in existing processes and procedures.
  • Managed vendor relationships to maintain high levels of service quality.
  • Developed service level agreements to align expectations with stakeholders' needs.
  • Implemented continuous improvement initiatives to optimize service delivery workflows.
  • Drafted and negotiated contracts with vendors and clients.
  • Reviewed contract terms to ensure compliance with regulations.
  • Collaborated with legal teams on dispute resolution strategies.
  • Conducted risk assessments to identify potential contract issues.
  • Developed and implemented marketing strategies to enhance brand visibility and market share.
  • Oversaw contract negotiations, ensuring compliance with company policies and legal standards.
  • Led budget planning processes, ensuring alignment with organizational financial objectives.

Education

Post-Graduation Diploma in Business Administration - Business Administration

Symbiosis Institute of Business Management Pune
India
01.2009

Diploma in Instrumentation and Technology - Instrumentation Technology

Karnataka Technical Board
Mysore, India
01.2002

Skills

  • Client relationship management
  • Service level agreement management
  • Project planning
  • Vendor management
  • Project delivery management
  • Presales
  • Financial management
  • Team leadership
  • Project creation
  • Customer satisfaction

References

Referees available on request.

Australia Citizen

Timeline

Service Delivery manager

Tech Mahindra
07.2022 - Current

Associate Consultant - Delivery

TCS
07.2021 - 06.2022

Delivery Project Contract and Commercial manager

Wipro Ltd
07.2003 - 07.2021

Post-Graduation Diploma in Business Administration - Business Administration

Symbiosis Institute of Business Management Pune

Diploma in Instrumentation and Technology - Instrumentation Technology

Karnataka Technical Board

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Dattathreya Mudagandur Ramachandra