Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daun Kim

Townsville,QLD

Summary

I used to live in America for about 9years. So working with people in English is not a problem.

I worked in diversity of customer service fields so I'm confident with anything that's customer service.

I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Good with multitasking and tries to make work much easier and fast.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Strawberry Picker (SSS Strawberry)

THE WON BROS PTY LTD
07.2024 - 09.2024
  • "Top Picker of the Day"
  • Consistently met daily quotas for picked strawberries, contributing significantly towards meeting overall seasonal targets.
  • Demonstrated adaptability in various weather conditions while maintaining focus on accurate picking and adherence to timelines.
  • Assisted with the timely transportation of harvested strawberries from field to storage facilities, ensuring freshness and minimizing loss.
  • Collaborated effectively with fellow pickers and farm supervisors to optimize work efficiency during peak harvest seasons.
  • Enhanced strawberry yield by diligently picking ripe fruits and implementing proper harvesting techniques.

Tomato Picker

M&P BIG REDS PTY LTD
07.2024 - 08.2024
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Sorted and organized items in designated areas for easy access.
  • Came help out Tomato farm after working in Strawberry farm.

(2 times a week)

Part-Time Manager/All-Rounder

Lotteria (Korean Hamberger Franchise Restaurant)
01.2024 - 06.2024
  • Calculate daily goals and try to achieve it.
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
  • Monitored and analyzed data to optimize scheduling processes, leading to enhanced resource utilization.
  • Keeping the store clean and organized.
  • Checking and putting stocks from the storage.

Counter/Fryer/Server

Hungry Jack's
01.2024 - 06.2024
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Answered telephones and responded to customer inquiries.
  • Checking time for the side-snacks in the fryer for a fast fresh food serving

Head Manager

B&B Orchid
07.2021 - 12.2023
  • Going to stores to stock our products
  • Going out to Sunday markets to sell the product.
  • Making the product and managing the online website store.
  • Packing deliveries.
  • Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
  • Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
  • Successfully negotiated contracts with suppliers, securing favorable terms for the organization while reducing procurement costs.
  • Championed change initiatives within the organization, fostering a culture of adaptability and continuous improvement among employees.

Counter/Head Barista/Event Planner,Organizer

DongBang Culture Space & Cafe
12.2020 - 05.2021
  • Planned events and parties.
  • Designed posters for the events and parties.
  • Baked cakes for the events.
  • Worked as a barista for the cafe.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.

Professional Exhibition Organizer

JHCGlobal
03.2020 - 11.2020
  • Planned Events and Parties in exhibition.
  • Designed our own event's pamphlets and booth design.
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
  • Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
  • Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.

Store Manager

Lotteria (Korean Hamberger Franchise Restaurant)
07.2016 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.

Counter/Burger Maker/Dishwasher/Cleaner

Lotteria (Korean Hamberger Franchise Restaurant)
09.2014 - 07.2016
  • Making orders fast and right for the customers.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Professionally answered telephones and responded to customer inquiries.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Maintained stock and replenished workstation products.

English/Korean Interpreter

B&B Orchid
02.2013 - 02.2014
  • Going to other country to translate.
  • Making schedules for the companies.
  • Communicating and explain professionally to sell and accomplish the deals with the great prices.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Education

University Diplomat - International Tourism

Dong-A University
South Korea, Busan
08.2019

Skills

  • Efficient harvesting
  • Proper Handling
  • Teamwork and Collaboration
  • Customer Assistance
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Flexible Schedule

Certification

RSA (Responsible service of Alcohol)

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Strawberry Picker (SSS Strawberry)

THE WON BROS PTY LTD
07.2024 - 09.2024

Tomato Picker

M&P BIG REDS PTY LTD
07.2024 - 08.2024

Part-Time Manager/All-Rounder

Lotteria (Korean Hamberger Franchise Restaurant)
01.2024 - 06.2024

Counter/Fryer/Server

Hungry Jack's
01.2024 - 06.2024

Head Manager

B&B Orchid
07.2021 - 12.2023

Counter/Head Barista/Event Planner,Organizer

DongBang Culture Space & Cafe
12.2020 - 05.2021

Professional Exhibition Organizer

JHCGlobal
03.2020 - 11.2020

Store Manager

Lotteria (Korean Hamberger Franchise Restaurant)
07.2016 - 08.2019

Counter/Burger Maker/Dishwasher/Cleaner

Lotteria (Korean Hamberger Franchise Restaurant)
09.2014 - 07.2016

English/Korean Interpreter

B&B Orchid
02.2013 - 02.2014

University Diplomat - International Tourism

Dong-A University
Daun Kim