Dave Henry
Southport,QLD
Summary
Dynamic Store Manager at ACT Nuts and Bolts with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and customer relations, I successfully implemented innovative merchandising strategies that boosted sales and fostered strong client relationships, ensuring a collaborative team environment and efficient operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
ACT Nuts and Bolts
03.2013 - 03.2022
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented effective merchandising strategies to enhance product visibility and sales.
Route Sales Person
Mitre 10
01.1998 - 03.2003
- Delivered exceptional customer service, fostering strong client relationships and repeat business.
- Managed inventory levels effectively, ensuring product availability and minimizing waste.
- Operated delivery vehicle safely and efficiently, adhering to all traffic regulations.
- Conducted route planning to optimize delivery schedules and enhance efficiency.
- Demonstrated strong negotiation skills while resolving customer issues related to pricing, deliveries, or product quality, ensuring mutually beneficial outcomes for both parties.
- Managed financial transactions accurately, maintaining records of cash payments and invoices for each sale.
- Continuously updated product knowledge by attending trade shows, seminars, or internal training sessions to stay informed about industry trends and emerging technologies that could benefit customers.
- Ensured compliance with safety regulations during delivery operations, reducing incidents of accidents or damage to company property.
- Optimized vehicle maintenance schedules to minimize downtime while ensuring safe transportation of products along the designated route consistently.
- Strengthened customer loyalty by conducting regular follow-ups and providing exceptional after-sales support.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Education
Labrador Primary
Labrador, QldHigh School Diploma -
Rockhampton Grammar School
Rockhampton, QLD11-1995
High School Diploma -
Southport High School
Southport, QLD11-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
Forklift licence
- Licensed [Job Title] - [Timeframe]
Timeline
Store Manager
ACT Nuts and Bolts
03.2013 - 03.2022
Route Sales Person
Mitre 10
01.1998 - 03.2003
Labrador Primary
High School Diploma -
Rockhampton Grammar School
High School Diploma -
Southport High School