Summary
Overview
Work History
Education
Skills
Timeline
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Dave Thom

Tarneit,VIC

Summary

A highly innovative, result driven and collaborative Operations / Supervisor professional, with over 26 years' of experience in various roles including logistics and operations management, renowned for improving delivery efficiency and client satisfaction through innovative strategies. A proven track record across many areas, including streamlining operational processes and procedures to enhance service delivery, developing and delivering innovative training, managing and collaborating with colleagues nationally and globally. Extensive experiencing managing a high case load of clients, while liaising with multiple stakeholders including DFAT, various Government Departments, and Embassies/ Consulates. Demonstrates strong leadership and team management skills, committed to enhancing operational efficiency through innovative strategies and fostering productive relationships with key stakeholders. Passionate and highly motivated about driving forward-thinking solutions to streamline freight operations with a strong team work ethic and ability to deliver results according to tight deadlines. Now keen to expand and utilize significant transferable skills in a new role.

Overview

26
26
years of professional experience

Work History

OPS / DESPATCH MANAGER

CIBT / Visalink
03.2006 - 04.2025
  • Lead daily operations for Melbourne office, managing staff and national and global freight logistics.
  • Coordinate B2B and overnight courier services, ensuring timely deliveries across all offices.
  • Resolve national client and customer freight issues, enhancing service satisfaction.
  • Conduct monthly meetings and biannual staff reviews, fostering a collaborative environment.
  • Streamlined logistics operations, improving delivery efficiency and enhancing overall client satisfaction across multiple locations.
  • Coordinated cross-functional teams to address freight challenges, resulting in quicker resolution times and strengthened client relationships.
  • Implemented a tracking system for freight logistics, enabling real-time updates and reducing delays in service delivery.
  • Mentored team members through regular feedback, fostering a positive work culture that led to improved staff performance.
  • Analyzed operational data to identify inefficiencies, leading to measurable improvements in resource allocation and cost management.


PROCESS WORKER

Nufarm Limited
06.2020 - 12.2021
  • Prepare production reports, improving accuracy for operational decisions.
  • Maintain safety standards, reducing workplace risks significantly.
  • Conduct chemical tests, ensuring compliance and minimizing incidents.
  • Perform quality checks, enhancing product consistency and uptime.
  • Promote teamwork, boosting efficiency and mutual support.
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Prepared, boxed, and staged outgoing shipments.
  • Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
  • Completed thorough inspections of finished products while adhering to strict quality guidelines, guaranteeing customer satisfaction.

VISA PROCESS CONSULTANT

Toll Group (Travcor)
02.2005 - 01.2006
  • Processing daily volume of travel visa applications, ensuring all documentation is correct to Embassy / Consulate regulations.
  • Managed daily processing of travel visa applications, achieving compliance with Embassy regulations and minimizing rejection rates.
  • Collaborated with clients to gather necessary documentation, ensuring a smooth application process and fostering positive relationships.
  • Developed a tracking system for application statuses, providing clients with real-time updates and strengthening communication.
  • Provided expert guidance on visa requirements, enhancing client understanding and leading to higher satisfaction rates.
  • Managed project timelines effectively, meeting or exceeding targeted deadlines consistently throughout implementation phases.

GOVERNMENT VISA CONSULTANT

Visalink
01.2002 - 01.2006
  • Processed visa applications, ensuring embassy compliance and reducing errors significantly.
  • Managed government website, enhancing user experience and operational efficiency.
  • Coordinated with agencies to resolve escalations, improving approval timelines.
  • Maintained quality control, boosting compliance and client satisfaction.
  • Developed strong agency partnerships, facilitating complex case resolutions.

AGENT DRIVER / VISA CONSULTANT

Travel Express
01.2002 - 01.2006
  • Handled daily courier tasks, improving document delivery efficiency and client satisfaction.
  • Processed visa applications, reducing errors through compliance with regulations.
  • Optimized delivery routes, enhancing service speed and reliability in the western suburbs.
  • Fostered strong relationships with local travel agents, ensuring effective communication and collaboration throughout the visa processing workflow.
  • Maintained a positive and solution-oriented approach in client interactions, fostering lasting relationships and repeat business.

COURIER

Dart Couriers
01.1999 - 01.2002
  • Delivered packages within CBD, ensuring timely arrivals and accurate logs.
  • Achieved 100% on-time delivery, boosting customer satisfaction.
  • Enhanced communication skills, fostering client trust.
  • Met delivery deadlines consistently, supporting operational efficiency.

Education

VCE -

Braybrook Secondary College
01.1992

Skills

  • Team leadership and mentoring
  • Excellent time management and attention to detail
  • Excellent relationship management
  • Strong stakeholder management
  • Operations and Team management
  • Microsoft & Excel
  • Customer Service Excellence
  • Excellent communication and interpersonal skills
  • High-Volume Workflow Management

Timeline

PROCESS WORKER

Nufarm Limited
06.2020 - 12.2021

OPS / DESPATCH MANAGER

CIBT / Visalink
03.2006 - 04.2025

VISA PROCESS CONSULTANT

Toll Group (Travcor)
02.2005 - 01.2006

GOVERNMENT VISA CONSULTANT

Visalink
01.2002 - 01.2006

AGENT DRIVER / VISA CONSULTANT

Travel Express
01.2002 - 01.2006

COURIER

Dart Couriers
01.1999 - 01.2002

VCE -

Braybrook Secondary College
Dave Thom