Dave Townsend
Hay,NSW
Summary
Dynamic Club Manager, CEO, and Operations Manager with extensive experience in membership growth, team motivation, and revenue generation. Proven success in implementing targeted marketing strategies, fostering positive business relationships, and optimizing operational efficiency. Bringing strategic decision-making and problem-solving aptitude to drive continuous improvement and organizational growth.
Overview
26
26
years of professional experience
Work History
Club Manager
Hay Bowling and Golf Club
2011.05 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Planned, organized, and coordinated special events and celebrations.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
- Implemented policies and procedures to improve club operations and standards.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Raised club traffic and brand reach with innovative online promotions.
- Worked with marketing teams to create marketing and promotional content for social media.
- Prepared monthly reports and budgets to track revenue and expenses.
- Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
- Championed environmental sustainability practices within the club''s operations by implementing energy-efficient measures and waste reduction initiatives.
- Implemented innovative technologies to enhance overall club experience and streamline administrative processes.
- Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
CEO
Darlington Point Club
2002.01 - 2011.04
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
Operations Manager
Griff Hotel
1999.03 - 2002.02
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Skills
- Staff Training
- Membership Growth
- Team motivation
- Facility Management
- Revenue Generation
- Multitasking
- Multitasking Abilities
- Decision-Making
- Adaptability and Flexibility
- Self Motivation
- Problem-solving aptitude
Timeline
Club Manager
Hay Bowling and Golf Club
2011.05 - Current
CEO
Darlington Point Club
2002.01 - 2011.04
Operations Manager
Griff Hotel
1999.03 - 2002.02
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