Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
AV Technician
Encore AV
09.2025 - Current
Operated and maintained audio-visual equipment for events, ensuring high-quality presentations.
Collaborated with event teams to plan and execute seamless audio-visual setups.
Troubleshot technical issues on-site, minimizing disruption during live events.
Implemented efficient workflows for equipment inventory management, reducing delays in setup times.
Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
Set up projectors, laptops and microphones for live presentations.
Managed compression, digitization and storage of audio and video data.
Maintained and troubleshot audio and visual equipment to minimize downtime.
Audio Visual Technician
The Star Entertainment Group
08.2024 - 06.2025
Maintained an inventory of all AV supplies such as cables, connectors, adapters.
Set up computer hardware, software applications, and networks for audiovisual systems.
Developed strategies to improve sound quality in meeting rooms or auditoriums.
Operated lighting boards, video switchers, projectors, camera's microphones during live events.
Implemented backup plans in case there are any unexpected problems with the AV system during an event.
Performed maintenance checks on all audio visual equipment to ensure proper operation.
Organized cabling infrastructure in a neat and efficient manner according to best practices.
Ensured compliance with safety regulations when handling electrical equipment.
Ensured all audiovisual components were connected properly to enable optimal performance at events or meetings.
Provided technical support for audio visual equipment and systems.
Repaired faulty wiring connections within AV systems when required.
Monitored video walls during presentations or performances ensuring that content is displayed correctly.
Conducted inspections of event spaces prior to shows and meetings to identify any potential problems with the AV system setup.
Employed best practices and safety protocols during equipment installations.
Placed microphones in specific locations to maximize audio quality.
Controlled lights, sound and A/V equipment during live productions.
Managed day-to-day AV operations, supervising equipment removal and return.
Prepared sets with lighting and other equipment to meet production specifications.
Retail Assistant
Peter Jackson
01.2022 - 01.2023
Kept up-to-date knowledge of all products available in the store.
Assisted in setting up promotional displays, signage and window displays.
Organized storeroom items neatly on shelves according to size, color or type of item.
Followed company policies regarding returns, exchanges, refunds and other transactions.
Restocked shelves with new merchandise when required.
Participated in team meetings to discuss sales goals and strategies.
Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Attended team meetings regularly for updates on new products, promotions or services offered by the store.
Provided excellent customer service by attending to customer needs in a timely manner.
Operated cash registers efficiently during peak hours of business.
Monitored sales floor traffic and assisted customers with their inquiries.
Performed regular inventory checks to ensure accurate stock control.
Greeted customers upon entry to the store and provided a positive shopping experience.
Answered phones promptly and directed calls appropriately.
Utilized problem solving techniques when faced with challenging situations.
Managed customer complaints in a professional manner while seeking solutions for resolution.
Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Retail Assistant
Myer
01.2019 - 12.2021
Kept up-to-date knowledge of all products available in the store.
Assisted in setting up promotional displays, signage and window displays.
Organized storeroom items neatly on shelves according to size, color or type of item.
Followed company policies regarding returns, exchanges, refunds and other transactions.
Restocked shelves with new merchandise when required.
Participated in team meetings to discuss sales goals and strategies.
Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Provided excellent customer service by attending to customer needs in a timely manner.
Operated cash registers efficiently during peak hours of business.
Monitored sales floor traffic and assisted customers with their inquiries.
Performed regular inventory checks to ensure accurate stock control.
Greeted customers upon entry to the store and provided a positive shopping experience.
Processed payments using cash register, credit card machine and POS system.
Answered phones promptly and directed calls appropriately.
Utilized problem solving techniques when faced with challenging situations.
Managed customer complaints in a professional manner while seeking solutions for resolution.
Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained cleanliness and organization of store shelves and displays.
Plasterer
Brisbane Plastering
09.2017 - 09.2019
Completed plaster and stucco tasks by hand or using pump sprayer.
Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
Trained apprentice workers and assessed comprehension and application of proper work and safety methods.
Applied coats of plaster or stucco to structure surfaces usingtrowels, brushes or spray guns.
Reviewed work orders, plans and blueprints and preparedmaterials and tools accordingly.
Executed or delegated tasks such as mixing mortar and plaster to required consistency.
Maintained knowledge of industry materials, tools and equipment.
Utilized scaffolding when necessary during repair projects.
Installed lath strips onto walls for added support for plasterwork.
Repaired existing plasterwork in older buildings.
Measured and cut plasterboard to fit into walls or ceilings.
Cleaned up work areas after job completion.
Prepared surfaces by cleaning, filling holes and cracks, sanding, taping joints and applying primers.
Communicated with clients to convey estimated time, materials, and labor for desired project.
Loaded and unloaded materials by lifting, pushing, and pulling heavy material loads.
Completed range of projects such as ornamental and flat plaster applications.
Retail Assistant
Myer
06.2011 - 10.2014
Kept up-to-date knowledge of all products available in the store.
Assisted in setting up promotional displays, signage and window displays.
Organized storeroom items neatly on shelves according to size, color or type of item.
Followed company policies regarding returns, exchanges, refunds and other transactions.
Restocked shelves with new merchandise when required.
Participated in team meetings to discuss sales goals and strategies.
Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Attended team meetings regularly for updates on new products, promotions or services offered by the store.
Provided excellent customer service by attending to customer needs in a timely manner.
Operated cash registers efficiently during peak hours of business.
Monitored sales floor traffic and assisted customers with their inquiries.
Performed regular inventory checks to ensure accurate stock control.
Greeted customers upon entry to the store and provided a positive shopping experience.
Processed payments using cash register, credit card machine and POS system.
Answered phones promptly and directed calls appropriately.
Utilized problem solving techniques when faced with challenging situations.
Managed customer complaints in a professional manner while seeking solutions for resolution.
Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
No Degree - Certificate 2 Retail
Sarina Russo
Brisbane
Diploma - Music Production
SAE
Brisbane
01-2024
Diploma - Audio Engineering
SAE
Brisbane, QLD
09-2025
Skills
Engaging with Diverse Customers
Attention to Detail
Customer Service
Merchandise Receiving and Handling
Payment Processing
Loss Prevention
Brand Promotion
Exceeding Customer Expectations
Sales and Promotions
Strong Communication and Interpersonal Skills
Item Ticketing and Pricing
Adaptable and Flexible
Meeting Sales Goals
Product Knowledge
Merchandising and Display
Building Customer Relationships and Loyalty
Returns and Exchanges
Customer Assistance
Decision Making
Reliable and Responsible
Friendly and Helpful
Retail Merchandising
Goal-Driven
Cash Handling
Audio visual setup
Equipment troubleshooting
Lighting control
Video production
Inventory management
Event coordination
Technical support
Safety compliance
Team collaboration
Time management
Communication skills
Video conferencing
Audio mixing
Reliability
Timeline
AV Technician
Encore AV
09.2025 - Current
Audio Visual Technician
The Star Entertainment Group
08.2024 - 06.2025
Retail Assistant
Peter Jackson
01.2022 - 01.2023
Retail Assistant
Myer
01.2019 - 12.2021
Plasterer
Brisbane Plastering
09.2017 - 09.2019
Retail Assistant
Myer
06.2011 - 10.2014
Diploma - Music Production
SAE
No Degree - Certificate 2 Retail
Sarina Russo
Diploma - Audio Engineering
SAE
Hobbies
My first and only hobby I have is making music using a D.A.W (digital audio workstation) to make hip hop/trap/edm beats for my own enjoyment.This is my safe place and favourite thing to do.
General Manager & Head- Human Resources at Encore ARC (Encore Capital Group, US)General Manager & Head- Human Resources at Encore ARC (Encore Capital Group, US)