David Alexandre
Griffin,QLD
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at McDonald's to enhance dining experiences and maintain impeccable cleanliness. My ability to build relationships and efficiently manage time resulted in significant improvements in guest satisfaction and dining flow, showcasing my reliability and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiting Staff Member
McDonald's
09.2021 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Performed frequent table cleaning to maintain cleanliness throughout dining spaces.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Brazilian Steakhouse
09.2018 - 05.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Performed frequent table cleaning to maintain cleanliness throughout dining spaces.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Certificate III - Business Administration
Greystone College
Brisbane, QLDAssociate's Degree - Marketing And Communications
UniFanor
Fortaleza, Brazil01.2021
Skills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Order taking
- Handling complaints
- Memory retention
- Professional appearance
- Strong work ethic
- Customer service
Certification
RSA
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Waiting Staff Member
McDonald's
09.2021 - 10.2024
Restaurant Waiter
Brazilian Steakhouse
09.2018 - 05.2021
Certificate III - Business Administration
Greystone College
Associate's Degree - Marketing And Communications
UniFanor
Similar Profiles
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Markus SvenssonMarkus Svensson
Customer Service Team Leader at IKEA North LakesCustomer Service Team Leader at IKEA North Lakes