David Aragao
Kardinya,Australia
Summary
IT graduate with solid foundation in networking, including security, protocols, routing, and switching. Proficient in programming languages such as Python, PHP, and JavaScript, along with relevant frameworks. Strong background in customer service and problem-solving. Eager to find an opportunity to apply my customer service and computer skills in an entry-level Help-Desk, Tier 1 or similar position.
Overview
5
5
years of professional experience
Work History
Telecommunications Technician
THM Electrical and Communications
Perth, WA
04.2025 - Current
- Performed long optic fibre hauls, running cable through pits and ductwork.
- Built and developed NBN network infrastructure.
- Routed cables through the walls, ceiling, and floor, according to the job blueprint.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Performed troubleshooting on network issues to ensure optimal performance.
Head Barista
Miller + Baker
Perth
03.2024 - 04.2025
- Delivered high-quality customer service, efficiently managing orders during peak hours.
- Developed excellent communication skills through daily interaction with customers and team members.
- Ensured customer satisfaction under pressure.
- Trained and led other members of the team.
Graphic Design Intern
G+ Design
02.2020 - 11.2020
- Assisted in creating marketing materials, including brochures, banners, and digital assets, under tight deadlines.
- Worked closely with the marketing team to maintain brand consistency across all visual outputs.
- Gained experience in typography, layout, and color theory to enhance visual communication.
Education
Diploma - Web Development
National Institute of Technology
Perth, AustraliaAdvanced Diploma - Telecommunications Network Engineering
National Institute of Technology
Perth, AustraliaSkills
- Programming languages and frameworks: Python, Flask, JavaScript, PHP, Laravel, HTML, CSS
- Computer Networking: LAN, WAN, DHCP, DNS, TCP/IP, Cloud, AWS, Network Management, Security, Troubleshooting, Routing and Switching
- General skills: Customer Service, Hardware Installation, Microsoft 365, Windows OS and Server, Linux, Active Directory Automation, and Agile Methodology
Projects
- SmartRoute Project - JIC 2024: Developed a dynamic routing solution for improving public transportation using AI. Part of a finalist team
- Home Lab: Working on an ongoing Home Lab project, integrating mesh routers, IoT systems, Raspberry Pi running PiHole and applying network security concepts.
- Game Changer Awards Judge: Evaluated STEM projects created by students from Year 2 to Year 10:
- Harvard CS50: Completed a 11-week Harvard online computer science course, going from low-level programming languages to web development, and Python
References
References available upon request.
Timeline
Telecommunications Technician
THM Electrical and Communications
04.2025 - Current
Head Barista
Miller + Baker
03.2024 - 04.2025
Graphic Design Intern
G+ Design
02.2020 - 11.2020
Diploma - Web Development
National Institute of Technology
Advanced Diploma - Telecommunications Network Engineering
National Institute of Technology
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