David Avis
2a Shelmore Drive Old Beach,TAS
Summary
Outbound Sales Agent with proven track record in client relationship management and exceeding sales targets. Expertise in persuasive communication and objection handling. Achievements include significant increases in customer satisfaction and repeat business. Consistently met high sales quotas while contributing to customer base growth.
Overview
20
20
years of professional experience
Work History
enhancement agent
our vacation centre
helensvale, qld
11.2024 - 12.2025
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Travel Consultant
our vacation centre
helensvale, qld
05.2023 - 11.2024
- Conducted thorough destination research to provide clients with the most accurate travel options.
- Ensured adherence to company travel policies, mitigating potential compliance issues.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Used company tools and systems to complete requests.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Processed credit and debit payments and handled confidential information with discretion.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Booked transportation and hotel reservations using computer or telephone.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
membership agent
our vacation centre
helensvale, qld
11.2018 - 05.2023
- Mastered software for managing member accounts through extensive training sessions.
- Sold 241 memberships for cruises and tours, significantly boosting sales performance.
- Produced reports analyzing membership trends to guide strategic decisions.
- Welcomed members and visitors, creating a positive first impression.
- Provided details about optional add-on services and restrictions, enhancing customer understanding.
- Processed payments from new and existing members using point-of-sale systems.
Outbound sales agent
Chase Edwards
Bundall, Australia
04.2017 - 10.2018
- My primary work was contacting people and confirming they meet strict company guidelines for a in home consultation.
- I would also act as a assistance supervisor and trainer when asked by the owner or head supervisor.
- Chase Edwards is a financial advice company primarily focusing on mortgage reduction and tax credit assistance.
Outbound call assistant
HD group
Bundall, Australia
01.2017 - 03.2017
- I was primary contact for Melbourne and surrounding suburbs in sales of advertisement space.
- HD group was a nationwide call center.
Manager
Talbin holdings
06.2006 - 08.2016
- I started as a sales assistant with them in 2006 mostly selling bearings and plating services.
- By 2010 I had achieved Primary project lead with Talbin Holdings placing me in charge of organizing personnel and resources for all major repair and refitting project undertaken.
- Talbin Holdings was an international Marine engineering Consultancy firm specializing in large (1000 tonne plus ships).
Education
Marymount college
Burleigh watersSkills
- Customer relationship management
- Sales strategies
- Cold calling techniques
- Cold calling
- Outbound sales
- Time management
- Effective communication
- Closing deals
- Lead sourcing
- Customer relationship building
- Call scheduling
- Email etiquette
- Outbound calling
- pci compliant with the company
Accomplishments
- Chase Edwards, I had the highest amount of confirmed booking on my floor for multiple weeks and have a higher booking rate than anyone else I work with. I also would have more shown booking than anyone I work with and during one week I more than doubled the company average for shown bookings.
- Talbin Holdings, My main achievement at Talbin Holdings was being the project manager for the Kaitaki Interisland ferry bearing house rebuild which involved organizing transport for a team of 6 and specialty tools and ensuring the completed the rebuild 4 days ahead of schedule.
Timeline
enhancement agent
our vacation centre
11.2024 - 12.2025
Travel Consultant
our vacation centre
05.2023 - 11.2024
membership agent
our vacation centre
11.2018 - 05.2023
Outbound sales agent
Chase Edwards
04.2017 - 10.2018
Outbound call assistant
HD group
01.2017 - 03.2017
Manager
Talbin holdings
06.2006 - 08.2016
Marymount college