Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

David Bayliss

GLENDENNING,NSW

Summary

Energetic Field Service Engineer with 30+ year background performing preventative maintenance visits, repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

10
10
years of professional experience

Work History

Field Service Engineer

ESL Biosciences
11.2022 - Current
  • Day to day control of the service department, including scheduling of breakdowns and preventative maintenance contracts
  • Liaise with overseas vendors on repair of damaged equipment modules and where required technical support
  • Schedule site visits prior to installation of new equipment and then install new equipment
  • Assist applications with commissioning of equipment
  • Disseminate service updates from vendors to 3rd party engineers
  • Support sales staff as required with technical advice and recommendations on replacement equipment which has become or is becoming obsolete
  • Complete stock takes to ensure stock levels are correct
  • Arrange and complete equipment training for 3rd party engineers
  • Update CRM system as required and close off jobs and email reports to customer
  • Including transferring 3rd party reports to ESL format and forwarding them to customers
  • Complete follow up calls with customers after completion of service work
  • Report to Managing Director and escalate issues as required
  • Arrange interstate service/repair/installations as required
  • And travel as required especially on urgent breakdowns Updating SOP's as required
  • Arrange for 3rd party engineers to assist with interstate breakdowns when I am not available
  • Provide phone support to other 3rd party engineers as required
  • Ensuring there are sufficient levels of stock to allow for immediate dispatch of parts as required
  • Achievements: Complete overhaul of stock room and re-organization of parts location
  • Ensure all past work orders have been updated in CRM and relevant documents are attached
  • Updated installation and 3rd party engineer SOP's.

Service Manager - NSW

Diverseco
06.2020 - 11.2022
  • Overseeing the day-to-day running of the service department
  • Liaising with new and existing customers to ensure they have successful and positive interactions
  • Co-ordinating with various shareholders with respect to successful completion of weighbridge installations
  • Costing of completed jobs
  • Quoting of new service work across multiple industries
  • Assisting with technicians when additional labour resources are required
  • Phone support to customers and technicians
  • Long term planning of SLA’s
  • Planning and execution of multisite weighbridge service runs
  • Achievements: Obtaining annual budget 2 years running after many years of falling short
  • Increasing customer base
  • Consistently convincing customers to upgrade equipment to keep them current with the latest software or replacing obsolete hardware
  • Overseeing multiple install projects statewide
  • Assist with the roll out of new FSM program and iPads for technicians
  • Help technicians achieve additional NMI qualifications.

Field Service Engineer

John Morris Group
10.2014 - 03.2020
  • Service, repair and calibrate a wide variety of industrial, scientific, research and medical equipment as required
  • Liaise with customers on status of repairs
  • Arrange site visits for either repair or preventative maintenance contract visits
  • Update CRM system as required and close off jobs for invoicing
  • Liaise with overseas vendors on repair and/or supply of spare parts, and where required technical support
  • Report to Service Manager and escalate issues as required
  • Arrange interstate service/repair/installations as required
  • Support sales staff as required with technical advice and recommendations on replacement equipment which has become obsolete
  • Arrange for international service technicians to assist with local technicians when required
  • Provide phone support to other technicians as required
  • Ensuring the service department achieves both monthly and annual budgets
  • Achievements: Project manager on University of Sydney, Chemistry level 5 refurbishment and install of multiple vacuum and chilled water systems
  • Upgrade of University of Wollongong 35 litre glass lined reactor vessel to class II hazardous area
  • Install of iDulest mini refinery system for Northern Oil in Gladstone
  • Install of 2 multi glove box systems for University of Queensland, both with thin film deposition systems
  • Install of multiple Applitek IBULyser systems in Australia and New Zealand
  • Designed and instructed other technicians during in-house training courses for Brookfield viscometers
  • Refurbishment of MKS test bench used for high vacuum calibration of baratrons and mass flow controllers
  • Installation and commissioning of production sized Martin Christ freeze drier used for pharmaceutical vaccines
  • On-going training of Apprentices.

Education

Electronics Trades -

TAFE NSW
Ultimo

Victorian Leaving Certificate -

Army Apprentices School
Wodonga, VIC

Skills

  • Vendor Training
  • Euroimmun: Analyzer 1, Analyzer 1-2P, EBM, EBO, Sprinter XL, IF Sprinter, Micro Array
  • Other Vendors: Brookfield, Martin Christ, Kurt J Lesker, Applitek, MKS, Inert Technology, Acea, Julabo, OAI, GMM Pfaulder, iDulest, Gibertini, Bilanciai, Eppendorf Micro Manipulation, Nikon, Sartorius, Mettler, Ohaus
  • TAFE: test and tag

References

  • Ray Percival, 3rd Party ESL contractor, 0414 539 226
  • Maria Ziada, Applications Specialist, 0401 566 898
  • Peter Cole-Clark, ex-service manager, JMG, 0437 224 089
  • Ingo Jorgenson, Service Engineer, Beckman Coulter, 0423 119 175
  • Steve King, Service Engineer, MEP, 0415 740 457

Timeline

Field Service Engineer

ESL Biosciences
11.2022 - Current

Service Manager - NSW

Diverseco
06.2020 - 11.2022

Field Service Engineer

John Morris Group
10.2014 - 03.2020

Electronics Trades -

TAFE NSW

Victorian Leaving Certificate -

Army Apprentices School

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David Bayliss