Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Bobongie

9 Myoora Place Port Macquarie,NSW

Summary

Dedicated healthcare professional with expertise in effective communication, crisis intervention, and client education. Proven ability to develop impactful programs that enhance client well-being and address community health needs.

Overview

40
40
years of professional experience

Work History

Counselor /Healthcare Customer Service Representative

Misty Mountain Lifestyle Pty Ltd
1755 Nulla Nulla Creek Road, BELLBROOK, NSW 2440
01.2018 - 01.2024
  • Provided individual counseling sessions to clients addressing personal challenges.
  • Implemented crisis intervention strategies to support clients in distress.
  • Educated clients on coping strategies and healthy lifestyle choices.
  • Maintained accurate documentation of client interactions and treatment progress.
  • Participated in professional development workshops to enhance counseling skills.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Developed treatment plans to address client needs.
  • Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
  • Counseled clients physical, mental factors impacting personal success.
  • Helped couples work through serious issues and restore relationships or part amicably.
  • Ensured that proper follow up was completed after each interaction with a customer.

Aboriginal Mental Health Professional

Mid-North Coast Area Health Service
Kempsey Community Health Campus, Polwood Street, Kempsey., NSW 2440
01.2012 - 07.2017
  • Conducted comprehensive assessments of client mental health needs.
  • Developed individualized treatment plans in collaboration with multidisciplinary teams.
  • Provided crisis intervention services to clients in immediate distress.
  • Educated clients and families on mental health resources and coping strategies.
  • Maintained accurate documentation of client progress and treatment outcomes.
  • Participated in case reviews to ensure effective service delivery and continuity of care.
  • Collaborated with community organizations to enhance mental health outreach initiatives.
  • Developed treatment plans based on client mental and physical conditions.
  • Performed research tasks to increase knowledge of human behavior and performance.
  • Counseled patients individually and in group sessions.
  • Collected client information through interviews, observations and tests.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Referred clients to external resources for additional support.
  • Consulted with psychiatrists regarding medication management for clients.
  • Provided psychosocial assessments by interviewing patients about their personal history, current functioning levels, social environment, and lifestyle habits.
  • Encouraged positive behavior modification techniques among clients during counseling sessions.
  • Maintained detailed records of patient assessments, treatments, progress notes, and discharge summaries.
  • Developed treatment plans in collaboration with clients and other healthcare professionals.
  • Actively participated in multidisciplinary team meetings to discuss case updates and develop care plans.
  • Evaluated patient responses to medications by observing changes in mood, behavior, cognition, physical condition, or level of functioning.
  • Provided culturally competent care that is sensitive to the unique needs of each individual client.
  • Identified potential risk factors associated with psychiatric disorders among patients.
  • Advised caregivers on how best to support their loved ones living with a mental illness.
  • Cultivated strong relationships with patients to promote trust and understanding of therapeutic process.
  • Prepared and maintained required treatment records and reports.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Met with probation officers and police to exchange necessary information during treatment process.

Aboriginal Health Education Officer

Mid-North Coast Area Health Services
Kempsey Community Health Campus, Polwood Street, Kempsey., NSW 2440
01.2002 - 01.2011
  • Facilitated workshops on chronic disease prevention and healthy lifestyles.
  • Collaborated with healthcare professionals to deliver accurate health information.
  • Developed educational materials to promote public health initiatives.
  • Conducted assessments to identify community health needs and resources.
  • Engaged with local organizations to enhance outreach efforts and partnerships.
  • Delivered presentations at conferences, symposiums and other events focused on raising awareness about public health issues.
  • Coordinated meetings with stakeholders to discuss health education initiatives.
  • Actively participated in professional development activities related to health promotion.
  • Collaborated with other professionals to develop effective strategies for promoting healthy lifestyles.
  • Assisted in the development of new approaches to address public health challenges.
  • Provided one-on-one consultation sessions with individuals seeking information or assistance concerning specific areas of health.
  • Participated in outreach efforts by attending community events such as fairs, festivals and parades.
  • Maintained accurate records of program attendance, outcomes and other data points for reporting purposes.
  • Assisted in developing grant proposals aimed at securing funding for various initiatives related to public health promotion.
  • Provided guidance, support and advice to local communities on health issues.
  • Boosted community members' health knowledge through participation in health events and fairs.
  • Conducted and coordinated health needs assessments and other public health surveys.
  • Screened clients for variety of health risk factors to make appropriate referrals.

CDEP Training Coordinator

Thungutti Aboriginal Land Council
1 Thungutti Place, Bellbrook , NSW 2440
02.2001 - 12.2001
  • Collaborated with leadership to identify training needs within the organization.
  • Liaised with external trainers to enhance program offerings and community involvement.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Promoted a culture of continuous learning and improvement within the organization.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.

Volunteer Ministerial Worker

Northern New South Wales Conference of the Seventh-Day Adventist Church
582 Freemans Dr Cooranbong , NSW 2265
01.1994 - 04.1994
  • Assisted in organizing community outreach events for local congregations.
  • Facilitated communication between church members and community services.
  • Engaged with community members to foster a welcoming environment.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Established professional working relationships with staff from various levels.
  • Assessed company operations for compliance with safety standards.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.

Aboriginal Administration Coordinator

Birpai Local Aboriginal Land Council
PO Box 876 Port Macquarie, NSW 2444
02.1992 - 09.1993
  • Coordinated community engagement initiatives to strengthen local Aboriginal heritage.
  • Managed administrative tasks, ensuring efficient office operations and workflow.
  • Developed and maintained filing systems for essential documents and records.
  • Organized cultural events to promote awareness of Aboriginal culture within the community.
  • Assisted in grant applications, compiling necessary information and documentation.
  • Implemented office procedures to enhance organization and improve task efficiency.
  • Answered incoming calls and emails, responding to inquiries and providing information as required.
  • Developed effective procedures for data entry, document control and record keeping.
  • Maintained confidentiality of sensitive information at all times.
  • Managed office supplies inventory and placed orders when necessary.
  • Responded promptly to customer inquiries regarding products or services offered by the organization.
  • Ensured compliance with company policies and procedures related to administrative activities.
  • Prepared correspondence such as letters, memos, faxes and emails.
  • Processed employee expense claims within established guidelines and timelines.
  • Organized and maintained filing systems for documents such as contracts, invoices, reports.
  • Reviewed incoming invoices for accuracy before forwarding them for approval.
  • Scheduled appointments between staff members or outside parties as needed.
  • Provided administrative support to the executive team by scheduling meetings, preparing agendas and taking minutes.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Worked with finance department to file receipts and reimbursements.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
  • Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.

Customer Service Officer / Youth and Student Line

Centrelink Australia Call Centre
William Street Port Macquarie, NSW 2444
02.1991 - 11.1991
  • Assisted clients with inquiries using Centrelink systems and resources.
  • Processed applications for social services efficiently and accurately.
  • Resolved client issues through effective communication and problem-solving techniques.
  • Documented client interactions in compliance with Centrelink policies and procedures.
  • Collaborated with team members to improve service delivery processes and standards.
  • Maintained updated knowledge of Centrelink services and relevant legislation changes.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Established trustful relationships with customers through effective communication skills.
  • Resolved customer issues in an efficient and timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Managed daily operations of the Customer Service Department.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Educated customers on products and services offered by the company.
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Processed payments and updated balances and customer totals.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Processed payments from customers using point of sale systems.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Implemented best practices regarding customer service standards across all channels.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Parks and Recreation Worker

National Parks and Wildlife Services
Ocean Rd Port Macquarie, NSW 2444
01.1989 - 12.1990
  • Maintained park facilities and equipment to ensure safe and clean environments.
  • Collaborated with community members to address park needs and improvements.
  • Conducted routine inspections of parks to identify maintenance needs and safety concerns.
  • Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
  • Provided oversight of the parks to ensure safety regulations were being followed.
  • Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
  • Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
  • Managed reservations for pavilions, shelters or other areas within assigned parks.
  • Managed daily operations of recreational facilities.
  • Met with staff to discuss rules, regulations and work-related problems.

Lineman Helper / Assistant

Oxley County Council
Hindman St Port Macquarie, NSW 2444
01.1986 - 12.1986
  • Assisted in installation of electrical power lines and equipment.
  • Supported crew with maintenance and repair of utility infrastructure.
  • Operated tools for digging and trenching safely on job sites.
  • Collaborated with team to ensure compliance with safety regulations.
  • Maintained inventory of materials and tools for efficient operations.
  • Communicated effectively with team members during installations and repairs.
  • Followed instructions from linemen to complete assigned tasks promptly.
  • Participated in training sessions to learn proper safety protocols and procedures.
  • Followed safety protocols at all times while working around hazardous electricity sources.
  • Performed routine maintenance checks on all equipment used at the job site.
  • Cleaned up debris from job sites after completion of work activities.
  • Assisted in digging holes for posts or foundations according to specified depths.
  • Maintained records of all work performed on the job site including parts used and labor hours.
  • Coordinated with other workers at the job site to ensure that tasks were completed efficiently.
  • Patrolled lines and reported defective equipment or unsafe conditions to supervisor for resolution.
  • Coordinated with team members to remove trees and other obstructions from lines and equipment.

Haul Tractor Driver

Jarred Borg / Sugar Cane Farmer
Bruce Highway, The Leap, Mackay, Queensland 4742
03.1985 - 11.1985
  • Operated tractors for efficient sugar cane planting and harvesting.
  • Conducted regular inspections and maintenance on farming equipment.
  • Collaborated with farm team to coordinate daily work schedules.
  • Ensured safety protocols were followed during all driving operations.
  • Loaded and transported harvested sugar cane to processing areas.
  • Monitored field conditions to optimize tractor performance and efficiency.
  • Maintained accurate logs of operational hours and equipment usage.
  • Performed minor repairs to the tractor if needed.
  • Inspected all parts of the tractor on a daily basis for any wear or damage that may have occurred during operations.
  • Monitored tractor performance during operation and adjusted as needed.
  • Stored tractors safely after every shift according to company standards.
  • Obeyed traffic laws while driving between sites with the tractor.
  • Operated tractors in a safe and efficient manner to move materials and equipment around the farm.
  • Checked oil levels, fuel tanks and tyre pressures before each shift.
  • Operated rubber-wheeled tractor with cutting and plowing attachments to perform manual work tasks.
  • Completed operator maintenance, checking and replenishing fluids to proper levels, examining and changing filters, changing and sharpening blades and lubricating equipment.
  • Performed mechanical and hydraulic connections to attach equipment to tractors.
  • Ensured all cargo was securely loaded onto trailers before taking off in the tractor.
  • Maintained, serviced and cleaned tractors on a regular basis.
  • Reported any maintenance issues immediately to supervisors for repair work.
  • Operated tractors and heavy equipment to meet agricultural site needs.
  • Drove tractors according to job needs.
  • Attached and detached implements and trailers to tractors as required for specific tasks.
  • Managed field operations including plowing, planting, and harvesting, optimizing crop yields.
  • Coordinated with farm management to schedule tasks according to agricultural cycles.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.

Gold Miner

Peako-Wallsend Mining Company
Tennant Creek , Northern Territory
03.1984 - 10.1984
  • Operated heavy machinery for gold extraction and processing.
  • Conducted regular equipment inspections to ensure operational safety.
  • Collaborated with team members to optimize mining workflows.
  • Maintained accurate records of daily production activities and material usage.
  • Implemented safety protocols to minimize risks in the mining environment.
  • Monitored environmental conditions during operations to ensure compliance standards.
  • Communicated effectively with supervisors regarding workflow and equipment issues.
  • Loaded ore into carts or trucks for transport to processing plants.
  • Supervised teams of miners while they worked at extracting large amounts of ore from the ground.
  • Inspected all tools and machines regularly to maintain their functionality.
  • Operated equipment to transfer materials between workstations.
  • Cleaned, sanitized and maintained equipment and tracks, walkways and conveyor decking to maintain safe work area.

Laborer / Rouse About on Sheep Station

White Haven Sheep Station
Barcaldine, Queensland
01.1984 - 03.1984
  • Assisted in the shearing process to ensure quality wool production.
  • Maintained cleanliness and organization of work areas and equipment.
  • Collaborated with team members to complete daily operational tasks efficiently.
  • Monitored animal health and reported any concerns to supervisors promptly.
  • Followed safety protocols while performing physical labor in outdoor environments.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Performed regular checks of equipment for proper operation and safety compliance.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.

Education

Bachelor of Science - Bachelor of Health Science Mental Health

Charles Sturt University
Wagga Wagga, NSW
12-2014

Certificate IV in Aboriginal Health Studies

Booroongen Djugen College
River St Kempsey NSW 2440
11-2006

Certificate II In Workplace Skills

Booroongen Djugun College
11-2001

Diploma Of Indigenous Ministry/ Deferred

Mamarapha College
23 School Rd Karragullen WA 6111
01-1998

Co-ordinators Course

Kempsey TAFE College
Kempsey, NSW
11-1992

Plant Operators Course

Wellington TAFE College
Wellington, NSW
07-1989

Post- Graduate Diploma/Deferred

Armidale Teachers College
Armidale, NSW
01-1982

High School Diploma -

Mirriwinni Gardens Aboriginal Academy
Nulla Nulla Creek Road Bellbrook, Kempsey
11-1981

Skills

  • Office management
  • Record keeping
  • Appointment scheduling
  • Customer relationship management
  • Program development
  • Community outreach
  • Effective communication
  • Problem solving
  • Team collaboration
  • Cultural competence
  • Conflict resolution
  • Meeting planning
  • Document management
  • Verbal communication
  • Business correspondence
  • Time management
  • Administrative support
  • Workforce management
  • Travel coordination
  • Report preparation
  • Hospitality and accommodation
  • Document scanning
  • Travel arrangements

Affiliations

  • I enjoy cooking
  • Going for walks in nature
  • Being with my family
  • Attending Church and having my beliefs and values intact

Timeline

Counselor /Healthcare Customer Service Representative

Misty Mountain Lifestyle Pty Ltd
01.2018 - 01.2024

Aboriginal Mental Health Professional

Mid-North Coast Area Health Service
01.2012 - 07.2017

Aboriginal Health Education Officer

Mid-North Coast Area Health Services
01.2002 - 01.2011

CDEP Training Coordinator

Thungutti Aboriginal Land Council
02.2001 - 12.2001

Volunteer Ministerial Worker

Northern New South Wales Conference of the Seventh-Day Adventist Church
01.1994 - 04.1994

Aboriginal Administration Coordinator

Birpai Local Aboriginal Land Council
02.1992 - 09.1993

Customer Service Officer / Youth and Student Line

Centrelink Australia Call Centre
02.1991 - 11.1991

Parks and Recreation Worker

National Parks and Wildlife Services
01.1989 - 12.1990

Lineman Helper / Assistant

Oxley County Council
01.1986 - 12.1986

Haul Tractor Driver

Jarred Borg / Sugar Cane Farmer
03.1985 - 11.1985

Gold Miner

Peako-Wallsend Mining Company
03.1984 - 10.1984

Laborer / Rouse About on Sheep Station

White Haven Sheep Station
01.1984 - 03.1984

Bachelor of Science - Bachelor of Health Science Mental Health

Charles Sturt University

Certificate IV in Aboriginal Health Studies

Booroongen Djugen College

Certificate II In Workplace Skills

Booroongen Djugun College

Diploma Of Indigenous Ministry/ Deferred

Mamarapha College

Co-ordinators Course

Kempsey TAFE College

Plant Operators Course

Wellington TAFE College

Post- Graduate Diploma/Deferred

Armidale Teachers College

High School Diploma -

Mirriwinni Gardens Aboriginal Academy

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