David Bobongie
9 Myoora Place Port Macquarie,NSW
Summary
Dedicated healthcare professional with expertise in effective communication, crisis intervention, and client education. Proven ability to develop impactful programs that enhance client well-being and address community health needs.
Overview
40
40
years of professional experience
Work History
Counselor /Healthcare Customer Service Representative
Misty Mountain Lifestyle Pty Ltd
01.2018 - 01.2024
- Provided individual counselling sessions to clients addressing personal challenges.
- Implemented crisis intervention strategies to support clients in distress.
- Educated clients on coping strategies and healthy lifestyle choices.
- Maintained accurate documentation of client interactions and treatment progress.
- Participated in professional development workshops to enhance counselings skills.
- Participated in regular team meetings to discuss case management issues and plan services.
- Developed treatment plans to address client needs.
- Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
- Helped couples work through serious issues and restore relationships or part amicably.
Aboriginal Mental Health Professional
Mid-North Coast Area Health Service
01.2012 - 07.2017
- Conducted comprehensive assessments of client mental health needs.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Provided crisis intervention services to clients in immediate distress.
- Maintained accurate documentation of client progress and treatment outcomes.
- Participated in case reviews to ensure effective service delivery and continuity of care.
- Collaborated with community organizations to enhance mental health outreach initiatives.
- Developed treatment plans based on client mental and physical conditions.
- Counselled patients individually
- Collected client information through interviews.
- Referred clients to external resources for additional support.
- Consulted with psychiatrists regarding medication management for clients.
- Provided psychosocial assessments by interviewing patients about their personal history, current functioning levels, social environment, and lifestyle habits.
- Maintained detailed records of patient assessments, treatments, progress notes, and discharge summaries.
- Developed treatment plans in collaboration with clients and other healthcare professionals.
- Actively participated in multidisciplinary team meetings to discuss case updates and develop care plans.
- Provided culturally competent care that is sensitive to the unique needs of each individual client.
- Advised caregivers on how best to support their loved ones living with a mental illness.
- Prepared and maintained required treatment records and reports.
- Met with probation officers and police to exchange necessary information during treatment process.
Aboriginal Health Education Officer
Mid-North Coast Area Health Services
01.2002 - 01.2011
- Facilitated workshops on chronic disease prevention and healthy lifestyles.
- Collaborated with healthcare professionals to deliver accurate health information.
- Engaged with local organizations to enhance outreach efforts and partnerships.
- Delivered presentations at conferences, symposiums and other events focused on raising awareness about public health issues.
- Coordinated meetings with stakeholders to discuss health education initiatives.
- Actively participated in professional development activities related to health promotion.
- Collaborated with other professionals to develop effective strategies for promoting healthy lifestyles.
- Assisted in developing grant proposals aimed at securing funding for various initiatives related to public health promotion.
- Provided guidance, support and advice to local communities on health issues.
- Boosted community members' health knowledge through participation in health events and fairs.
- Screened clients for variety of health risk factors to make appropriate referrals.
CDEP Training Coordinator
Thungutti Aboriginal Land Council
02.2001 - 12.2001
- Collaborated with leadership to identify training needs within the organization.
- Liaised with external trainers to enhance program offerings and community involvement.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Promoted a culture of continuous learning and improvement within the organization.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Volunteer Ministerial Worker
Northern New South Wales Conference of the Seventh-Day Adventist Church
01.1994 - 04.1994
- Assisted in organizing community outreach events for local congregations.
- Facilitated communication between church members and community services.
- Engaged with community members to foster a welcoming environment.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Monitored operations and reviewed records and metrics to understand company performance.
Aboriginal Administration Coordinator
Birpai Local Aboriginal Land Council
02.1992 - 09.1993
- Coordinated community engagement initiatives to strengthen local Aboriginal heritage.
- Managed administrative tasks, ensuring efficient office operations and workflow.
- Developed and maintained filing systems for essential documents and records.
- Organized cultural events to promote awareness of Aboriginal culture within the community.
- Answered incoming calls and emails, responding to inquiries and providing information as required.
- Maintained confidentiality of sensitive information at all times.
- Managed office supplies inventory and placed orders when necessary.
- Prepared correspondence such as letters, memos, faxes and emails.
- Processed employee expense claims within established guidelines and timelines.
- Organized and maintained filing systems for documents such as contracts, invoices, reports.
- Reviewed incoming invoices for accuracy before forwarding them for approval.
- Prepared agendas and took notes at meetings to archive proceedings.
Customer Service Officer / Youth and Student Line
Centrelink Australia Call Centre
02.1991 - 11.1991
- Assisted clients with inquiries using Centrelink systems and resources.
- Processed applications for social services efficiently and accurately.
- Documented client interactions in compliance with Centrelink policies and procedures.
- Collaborated with team members to improve service delivery processes and standards.
- Maintained updated knowledge of Centrelink services and relevant legislation changes.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Parks and Recreation Worker
National Parks and Wildlife Services
01.1989 - 12.1990
- Maintained park facilities and equipment to ensure safe and clean environments.
- Collaborated with community members to address park needs and improvements.
- Conducted routine inspections of parks to identify maintenance needs and safety concerns.
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
Lineman Helper / Assistant
Oxley County Council
01.1986 - 12.1986
- Assisted in installation of electrical power lines and equipment.
- Followed instructions from linemen to complete assigned tasks promptly.
- Participated in training sessions to learn proper safety protocols and procedures.
- Followed safety protocols at all times while working around hazardous electricity sources.
- Patrolled lines and reported defective equipment or unsafe conditions to supervisor for resolution.
- Coordinated with team members to remove trees and other obstructions from lines and equipment.
Haul Tractor Driver
Jarred Borg / Sugar Cane Farmer
03.1985 - 11.1985
- Operated tractors for efficient sugar cane planting and harvesting.
- Conducted regular inspections and maintenance on farming equipment.
- Collaborated with farm team to coordinate daily work schedules.
- Ensured safety protocols were followed during all driving operations.
- Loaded and transported harvested sugar cane to processing areas.
Gold Miner
Peako-Wallsend Mining Company
03.1984 - 10.1984
- Operated heavy machinery for gold extraction and processing.
- Conducted regular equipment inspections to ensure operational safety.
- Collaborated with team members to optimize mining workflows.
- Maintained accurate records of daily production activities and material usage.
- Implemented safety protocols to minimize risks in the mining environment.
- Monitored environmental conditions during operations to ensure compliance standards.
- Communicated effectively with supervisors regarding workflow and equipment issues.
Laborer / Rouse About on Sheep Station
White Haven Sheep Station
01.1984 - 03.1984
- Maintained cleanliness and organization of work areas and equipment.
- Collaborated with team members to complete daily operational tasks efficiently.
- Followed safety protocols while performing physical labor in outdoor environments.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Worked with team members to ensure efficient workflow throughout the day.
Education
Bachelor of Science - Bachelor of Health Science Mental Health
Charles Sturt University
Wagga Wagga, NSW12-2014
Certificate IV in Aboriginal Health Studies
Booroongen Djugen College
River St Kempsey NSW 244011-2006
Certificate II In Workplace Skills
Booroongen Djugun College
11-2001
Diploma Of Indigenous Ministry/ Deferred
Mamarapha College
23 School Rd Karragullen WA 611101-1998
Co-ordinators Course
Kempsey TAFE College
Kempsey, NSW11-1992
Plant Operators Course
Wellington TAFE College
Wellington, NSW07-1989
Post- Graduate Diploma/Deferred
Armidale Teachers College
Armidale, NSW01-1982
High School Diploma -
Mirriwinni Gardens Aboriginal Academy
Nulla Nulla Creek Road Bellbrook, Kempsey11-1981
Skills
- Administrative coordination
- Appointment scheduling
- Customer relationship management
- Program development
- Community outreach
- Effective communication
- Problem solving
- Team collaboration
- Cultural competence
- Conflict resolution
- Meeting planning
- Document management
- Verbal communication
- Time management
- Administrative support
- Workforce management
- Report preparation
Affiliations
- I enjoy cooking
- Going for walks in nature
- Being with my family
- Attending Church and having my beliefs and values intact
Timeline
Counselor /Healthcare Customer Service Representative
Misty Mountain Lifestyle Pty Ltd
01.2018 - 01.2024
Aboriginal Mental Health Professional
Mid-North Coast Area Health Service
01.2012 - 07.2017
Aboriginal Health Education Officer
Mid-North Coast Area Health Services
01.2002 - 01.2011
CDEP Training Coordinator
Thungutti Aboriginal Land Council
02.2001 - 12.2001
Volunteer Ministerial Worker
Northern New South Wales Conference of the Seventh-Day Adventist Church
01.1994 - 04.1994
Aboriginal Administration Coordinator
Birpai Local Aboriginal Land Council
02.1992 - 09.1993
Customer Service Officer / Youth and Student Line
Centrelink Australia Call Centre
02.1991 - 11.1991
Parks and Recreation Worker
National Parks and Wildlife Services
01.1989 - 12.1990
Lineman Helper / Assistant
Oxley County Council
01.1986 - 12.1986
Haul Tractor Driver
Jarred Borg / Sugar Cane Farmer
03.1985 - 11.1985
Gold Miner
Peako-Wallsend Mining Company
03.1984 - 10.1984
Laborer / Rouse About on Sheep Station
White Haven Sheep Station
01.1984 - 03.1984
Certificate IV in Aboriginal Health Studies
Booroongen Djugen College
Certificate II In Workplace Skills
Booroongen Djugun College
Diploma Of Indigenous Ministry/ Deferred
Mamarapha College
Co-ordinators Course
Kempsey TAFE College
Plant Operators Course
Wellington TAFE College
Post- Graduate Diploma/Deferred
Armidale Teachers College
High School Diploma -
Mirriwinni Gardens Aboriginal Academy
Bachelor of Science - Bachelor of Health Science Mental Health
Charles Sturt University
Education and Training
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