David Bolland
Brisbane
Summary
Dedicated and customer-focused professional with over 7 years of experience in contact centres and data entry, and 5 years in retail and customer service. Known for strong communication skills, attention to detail, and a positive, team-oriented attitude. Passionate about creativity, with freelance experience in photography, including paid client work. Seeking opportunities that allow me to apply my skills in a dynamic and people-focused environment.
Overview
12
12
years of professional experience
Work History
Freelance Photographer
01.2020 - Current
- Specialise in various photography styles, with a focus on landscapes and events
- Captured high-quality images for small businesses to enhance their social media presence
- Manage all aspects of shoots, including client communication and photo editing
Customer Service Agent
Liverpool City Council
07.2024 - 03.2025
- Handled a high volume of inbound calls regarding parking tickets and payments
- Processed secure over-the-phone payments in line with council procedures
- Provided clear advice on how to challenge or pay parking fines
- Maintained accurate call logs and ensured a professional customer experience
Social Housing Customer Agent
Regenda Homes
11.2023 - 07.2024
- Responded to tenant enquiries via phone, email, and social media regarding social housing issues
- Took secure rent payments over the phone in line with compliance standards
- Logged and processed maintenance and repair jobs for contractors and property teams
- Handled complaints and escalations with professionalism and empathy
Quality & Performance Agent
Sykes Holiday Cottages
10.2021 - 11.2023
- Managed a portfolio of holiday homes, acting as the main point of contact for property owners
- Maintained regular communication with owners to discuss performance and suggest strategies to increase revenue
- Handled a mix of inbound/outbound calls and emails, providing high-quality support and guidance
- Built strong relationships with owners and collaborated with internal teams to drive business growth and performance
Picker/Packer & General Farmhand
Collin Brothers
10.2020 - 05.2021
- Picked apples to quality standards across various orchard blocks
- Worked in the packing shed to stack and prepare apples for transport
- Ensured produce met packaging and transit requirements
- Carried out general farmhand duties as required to support daily operations
Customer Service Agent
Suncorp Australia
02.2020 - 08.2020
- Answered inbound calls supporting customers with their home insurance claims
- Managed a high volume of calls during multiple natural disasters, providing clear and compassionate assistance
- Processed insurance claims and kept customers informed with timely updates
- Handled complaints with professionalism and empathy during high-stress situations
Customer Service Agent
Link Group (Hesta)
06.2019 - 10.2019
- Assisted customers via inbound calls with inquiries about their superannuation accounts
- Managed a high volume of calls, maintaining professionalism and efficiency under pressure
- Processed withdrawal requests and applications for customers accessing their super funds
- Delivered excellent customer service, ensuring each caller felt supported and informed
Application & Case Handler
M&S Bank
09.2017 - 06.2019
- Investigated Payment Protection Insurance (PPI) claims on historic accounts to determine eligibility and compensation amounts
- Processed applications from initial submission through to resolution, ensuring accuracy and compliance
- Maintained adherence to FCA guidelines throughout all case handling activities
- Produced bespoke customer letters detailing claim outcomes and next steps
Retail Assistant
Dr. Martens
09.2015 - 09.2017
- Delivered excellent customer service in a busy discount outlet environment
- Assisted customers by locating stock and finding desired shoe styles
- Processed new deliveries and managed stock room organisation
- Maintained a clean, tidy, and welcoming shop floor, even during peak times
Retail Assistant
Nike
03.2013 - 09.2015
- Worked in the busiest Nike outlet in the UK, delivering exceptional customer service
- Skilled in operating tills and processing high volumes of transactions efficiently
- Managed deliveries and replenished stock to ensure product availability on the shop floor
Education
High School Diploma -
Blacon High School
Chester UK09-2012
Skills
- Customer Service Excellence
- Data Entry & Case Management
- Payment Processing
- Complaint Handling & Conflict Resolution
- Stock Management & Inventory Control
- Team Collaboration & Communication
- Creative Photography & Photo Editing
Timeline
Customer Service Agent
Liverpool City Council
07.2024 - 03.2025
Social Housing Customer Agent
Regenda Homes
11.2023 - 07.2024
Quality & Performance Agent
Sykes Holiday Cottages
10.2021 - 11.2023
Picker/Packer & General Farmhand
Collin Brothers
10.2020 - 05.2021
Customer Service Agent
Suncorp Australia
02.2020 - 08.2020
Freelance Photographer
01.2020 - Current
Customer Service Agent
Link Group (Hesta)
06.2019 - 10.2019
Application & Case Handler
M&S Bank
09.2017 - 06.2019
Retail Assistant
Dr. Martens
09.2015 - 09.2017
Retail Assistant
Nike
03.2013 - 09.2015
High School Diploma -
Blacon High School
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
JU HYUN LEEJU HYUN LEE
Kindergarten Teacher at KidsworldKindergarten Teacher at Kidsworld