David Bortko
Ararat,Victoria
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. I have been in senior management roles for almost 20 years and have completed numerous leadership and coaching courses to help me gain different skills and methods to be able to mentor new employees. I am very passionate about sharing my knowledge to help others gain meaningful employment and life skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Woolworths
Ararat, Victoria
06.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Long-life Manager
Woolworths
Ararat, Victoria
07.2017 - 07.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Produce Manager
Woolworths
Ararat, Victoria
03.2013 - 07.2017
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce department.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Ensured compliance with health codes pertaining to sanitation practices within the produce department.
Produce Assistant Department Manager
Woolworths
Ashwood, Victoria
08.2012 - 03.2013
- Assisted customers with selecting produce items and providing nutritional information.
- Maintained freshness of fruits and vegetables by stocking shelves, rotating stock, and removing expired items.
- Organized backroom storage area to ensure efficient use of space for incoming shipments.
- Checked in deliveries and inspected quality of produce for bruising or spoilage.
- Cleaned and sanitized work areas to meet health regulations.
- Monitored inventory levels on a daily basis to determine re-stocking needs.
- Trained new employees on proper sanitation procedures when handling food items.
- Performed routine maintenance checks on refrigeration units to ensure optimal temperature settings.
- Managed pricing, labeling, stocking, restocking, facing merchandise, organizing back room supplies, taking out trash and recycling and other duties as assigned.
- Provided excellent customer service by promptly responding to inquiries about availability of products.
- Collaborated with co-workers in order to complete tasks quickly and efficiently.
Produce Assistant Department Manager
Woolworths
Middle Camberwell, Victoria
10.2009 - 08.2012
- Assisted customers with selecting produce items and providing nutritional information.
- Maintained freshness of fruits and vegetables by stocking shelves, rotating stock, and removing expired items.
- Organized backroom storage area to ensure efficient use of space for incoming shipments.
- Cleaned and sanitized work areas to meet health regulations.
- Checked in deliveries and inspected quality of produce for bruising or spoilage.
- Monitored inventory levels on a daily basis to determine re-stocking needs.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
Perishables Manager
Woolworths
Middle Camberwell, Victoria
11.2007 - 10.2009
- Managed staff of 8 employees in the perishable department, including scheduling and performance reviews.
- Ensured store shelves were stocked with fresh produce according to company standards.
- Developed strategies for inventory control and rotation of products.
- Monitored temperature logs on a daily basis to ensure proper food safety regulations were met.
- Maintained accurate records of all incoming and outgoing shipments of perishable items.
- Conducted regular training sessions for staff members on proper handling techniques for perishables.
- Implemented methods to reduce spoilage and waste in the department.
- Created weekly reports detailing sales figures, shrinkage, and other pertinent information related to the department's operations.
- Investigated customer complaints regarding quality or freshness of perishables.
- Provided guidance and support to team members when needed.
- Managed employees by performing training, development and workflow planning tasks.
Long-Life Assistant
Woolworths
Middle Camberwell, Victoria
01.2004 - 11.2007
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Storeman
Woolworths
Middle Camberwell, Victoria
06.2001 - 01.2004
- Received and inspected incoming goods, ensuring accuracy of shipments.
- Organized storage area to ensure efficient stock management.
- Maintained inventory records using computerized systems.
- Prepared orders for delivery, loading and unloading trucks as required.
- Operated forklift to move materials around the warehouse.
- Ensured safe operation of all equipment used in the warehouse environment.
- Monitored stock levels and identified shortages or overages of items stored in the warehouse.
- Developed procedures for receiving, storing, tracking, and issuing materials.
- Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
Education
High School Diploma -
Camberwell High School
Canterbury, VIC01-2003
Skills
- Customer Relations
- Team Building and Leadership
- Staff Scheduling
- Staff Management
- Regulatory Compliance
- Staff Supervision
- Marketing and Promotions
- Performance Evaluations
- Time Management
- Incident Reports
- Problem-Solving
- Attention to Detail
- Relationship building and management
- Hiring and Training
- Employee Coaching
- Issue Resolution
- Mentoring and Coaching
- Customer Service and Engagement
Affiliations
- I enjoy fishing and camping with my family and friends.
- I love gardening and doing odd jobs around the house.
- I am a very passionate supporter of the New York Knicks basketball team and the Essendon Football club in the AFL..
- My new favourite thing to do is go to the gym that I have recently signed up to.
- I am passionate about teaching my kids new and exciting life skills that they will be able to use in the future.
Certification
- I hold a current First Aid Certificate and CPR
- I have completed Mental Heath First Aid Course
- Current Australian Drivers License
References
References available upon request.
Timeline
Assistant Store Manager
Woolworths
06.2020 - Current
Long-life Manager
Woolworths
07.2017 - 07.2020
Produce Manager
Woolworths
03.2013 - 07.2017
Produce Assistant Department Manager
Woolworths
08.2012 - 03.2013
Produce Assistant Department Manager
Woolworths
10.2009 - 08.2012
Perishables Manager
Woolworths
11.2007 - 10.2009
Long-Life Assistant
Woolworths
01.2004 - 11.2007
Storeman
Woolworths
06.2001 - 01.2004
High School Diploma -
Camberwell High School
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