David Brooks

• Monitor transactions and activity across all Paddy Power Betfair channels to assess the risk of Fraud and bonus abuse and act when Fraud is discovered to prevent further losses.
• Undertake in-depth transactional and behavioural reviews to form a full customer risk assessment, whilst applying procedures to identify suspect behaviour and continually improve these procedures to reduce the risk of Fraud.
• Provide feedback to the Fraud Operations Team Leaders on potential process and procedure improvements.
• Communicate and work with other departments to ensure that customer activity, while monitored adequately for Fraud, is not adversely affected.
• Utilize 3rd party services to improve Fraud detection rates.
• Reply to bank requests for information to maximize the number of chargebacks which can be successfully reversed and report on Fraud statistics and share fraud trends to improve team knowledge and detection rates.
• Work closely with internal stakeholders such as Responsible Gaming, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers.

• Provide technical support to customers
• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Proactively develop customer relationships by maintaining contact at an appropriate level
• Feedback recurring customer issues to Team Leader and relevant internal department where applicable
• Contribute to the ongoing development and improvement of the Betfair customer experience
• Providing individual mentoring sessions
• Games trained
• Floor support
• Payments Front Office

• Maintaining cleanliness in a shop
• Assist in helping clients also giving knowledge on products
• Looking after another Urban Jungle House Sport Shop on my own
• Address Malta

• OF ENGLISH
• Consisted of looking after students by going on activities with them and making sure they are fine throughout the day
• Also looking after paper and computer work.

• Work experience as part of an assignment
• I would work as a receptionist or fitness instructor to gain more knowledge of the fitness industry and how it works

• ENGLISH
• Consisted of looking after students by going on activities with them and making sure they are fine throughout the day.

• Creating fun activities for kids including different sports and fun games to learn the basic skills and develop them.

• I was gaining work experience at that gym as I was on a work placement as part of an assignment I had to do
• I had to observe what personal trainers do and shadow them on how they talk and what they do with clients, also at time I would help out a few clients by showing them how to do certain exercises
• Address Malta

CYF (Coaching Youth Football)

Part-Time Course in Sports Psychology Introduction
Part 1 & 2, Level 3

Achieved Grade Overall Distinctions MCAST-BTEC
Extended Diploma in Sport Development, Coaching and
Fitness

Achieved Grade Overall Distinction MCAST-BTEC
Diploma in Sport Level 3

Graduated from San Andrea Secondary School