David Burton
Highfields,QLD
Summary
Driven administrative professional with a proven track record at Granite Belt Retreat and Brewery, excelling in office administration and customer relations. Demonstrated expertise in research, data entry, and quality assurance. Skilled in fostering a welcoming atmosphere and streamlining operational efficiencies.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Granite Belt Retreat and Brewery
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Managed approximately 30 incoming calls and emails per day from customers.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained scheduling and quality control in brewery operations.
- Developed branding, formulations and technical specifications for brewery operations.
Front of House Staff Member
Granite Belt Retreat and Brewery
08.2020 - 08.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Utilised POS system to receive and process food and beverage orders.
Education
Bachelor of Business - Marketing
University of Southern Queensland
Toowoomba, QLDSkills
- Appointment Scheduling
- Filing
- Research
- Data Entry
- Quality Assurance
- Office Administration
- Report Writing
- Proposal Writing
- Clerical Support
- Invoice Processing
- Reception oversight
Timeline
Administrative Assistant
Granite Belt Retreat and Brewery
08.2021 - Current
Front of House Staff Member
Granite Belt Retreat and Brewery
08.2020 - 08.2021
Bachelor of Business - Marketing
University of Southern Queensland
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