David Castueras
BAULKHAM HILLS,NSW
Summary
Diligent Shift supervisor with 1.5 years of experience managing, scheduling, and overseeing employees, as well as maintaining seamless business operations. Efficiently ensures company goals/budgets are met, trains staff and monitors procedures to maximize efficiency and customer satisfaction. Able to thrive in a fast-paced, customer-facing retail environment with a focus on building authentic customer relationships.
A results-driven individual with excellent problem-solving and decision-making skills who is looking to expand his horizons within the industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Mcdonald's Australia
Westmead
09.2023 - Current
- Managed schedules of a team of 130+ personnel to keep shifts properly staffed.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Revised department schedules to maximize coverage during peak hours.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Evaluated current scheduling processes for opportunities for improvement.
- Implemented strategies to improve efficiency in the scheduling process.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
People Performance Manager
Mcdonald's Australia
Westmead
03.2023 - 07.2024
- Recruited and hired qualified candidates to fill open positions.
- Identified potential staffing needs based on current and future business requirements.
- Conducted new hire orientations to provide company information, and establish performance requirements.
- Conducted regular meetings with employees to discuss performance objectives and expectations.
- Maintained records of employee performance evaluations, disciplinary actions taken, and promotions granted.
- Monitored the implementation of action plans developed through the Performance Management system.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Provided feedback to employees on their performance, progress, and development needs.
Shift Manager
Mcdonald's Australia
Westmead
09.2022 - 03.2023
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Inspected work areas regularly for cleanliness and organization standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed financial statements to meet targets during shift.
Sales Assistant
JD Sports Australia
Macquarie
04.2022 - 10.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with returns, exchanges and refunds.
- Organized store by returning merchandise to proper areas and restocking displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered questions about current promotions and resolved issues according to store policies.
- Helped customers by answering questions and locating merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Stocked shelves with merchandise according to company standards.
- Prepared merchandise for purchase or rental.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Demonstrated knowledge of store products and services.
Education
Bachelor of Psychology - Psychology
Western Sydney University
ParramattaSkills
- Teamwork
- Cash Handling
- Decision-Making
- Flexible Schedule
- Energetic and Enthusiastic
- Punctual and Reliable
- Handling Customer Complaints
- Relationship Building
Certification
- Certificate III in Retail - SIR30216
- NSW Food Safety Supervisor
Timeline
Customer Experience Manager
Mcdonald's Australia
09.2023 - Current
People Performance Manager
Mcdonald's Australia
03.2023 - 07.2024
Shift Manager
Mcdonald's Australia
09.2022 - 03.2023
Sales Assistant
JD Sports Australia
04.2022 - 10.2022
Bachelor of Psychology - Psychology
Western Sydney University
- Certificate III in Retail - SIR30216
- NSW Food Safety Supervisor
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