Traffic Controller
Go Traffic
Wollongong, New South Wales
01.2025 - Current
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Collected data on speed limits, roadway widths, lane configurations, signage placement and other factors that influence the flow of vehicular traffic.
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Tested traffic signs for proper reflectivity and illumination factors after installation.
- Managed setup and removal of temporary traffic control equipment and signs.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Monitored and coordinated traffic during power outages and emergencies.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Monitored roadways for hazardous conditions such as potholes or debris that could cause accidents or impede travel times.
- Studied traffic delays by noting times of delays, numbers of vehicles affected and vehicle speed through delay area.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Set messages on digital traffic signs to warn oncoming traffic of delays.
- Computed time settings for traffic lights and speed restrictions for different classifications of areas.
- Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Directed pedestrians across busy streets and around construction sites.
- Analyzed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
