David Chenhall
North Tamworth
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Police Officer
New South Wales Police Force
12.2009 - 11.2023
- Secured crime scenes, gathered evidence, and spoke to witnesses and victims.
- Talked regularly with members of the community to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of crimes.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Enforced traffic laws through visual observation.
- Responded to reports of vehicle accidents and criminal activity, calling for additional support as necessary.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilised clear communication and interpersonal skills to build relationships with community members.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Be flexible, show initiative and respond quickly when situations change
- Keep control of own emotions and stay calm under pressure and in challenging situations
- Model the highest standards of ethical behaviour
- Act on reported breaches of rules, policies and guidelines
- Show commitment to achieving challenging goals
- Adapt well in diverse environments
- Tailor communication to the audience
- Clearly explain complex concepts and arguments to individuals and groups
- Monitor own and others’ non-verbal cues and adapt where necessary
- Write fluently in a range of styles and formats
- Identify and respond quickly to customer needs, working towards positive and mutually satisfactory outcomes
- Complete own work tasks under guidance, within set budgets, timeframes and standards
- Research and analyse information and make recommendations based on relevant evidence
- Be willing to seek out input from others and share own ideas to achieve best outcomes
- Take responsibility and be accountable for own actions
- Understand delegations and act within authority levels
- Identify and follow safe work practices, and be vigilant about their application by self and others
- Be alert to risks that might impact the completion of an activity and escalate these when identified
- Use financial and other resources responsibly, showing awareness of financial delegation principles and processes
- Understand compliance obligations related to using resources and recording financial transactions
- Apply practical skills in the use of relevant technology
- Make effective use of records, information and knowledge management functions and systems.
- Recognise performance issues that need to be addressed and seek appropriate advice
- Contribute to developing team capability and recognise potential in people
- Assist team to understand organisational direction and explain the reasons behind decisions
Rescue Volunteer / Captain / Deputy Captain
Dubbo Rescue Squad
01.2002 - 05.2019
- Managed a team of volunteers at rescue scenes.
- Accredited in road crash rescue, vertical rescue, industrial rescue, urban search and rescue and swift water technical rescues.
- Raised funds through donations, fundraising, public relations, raffles and at presentations at community events.
- Prepared reports to present to local emergency management meetings alongside senior Police, Fire and other emergency services and combat agencies.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of rescue.
- Prepared incident reports detailing personnel, location and results of each call.
Logistics Manager
Orana Relay For Life
07.2017 - 11.2018
- Coordinated waste management, additional portaloos for the event and event setup / packdown.
- Co-ordinate a dedicated team of volunteers during event.
- Co-ordinate a sub committee team of volunteers prior to event to ensure all parts run efficiently and smoothly.
- Liaise with venue, design site layout, secure items for donations, plan safety and security, recruit volunteers for day of the event, and problem solve as required.
- Prepare risk assessments.
- Prepare evacuations plans and process.
- Communications during event.
- Parking and traffic management.
- Monitored logistics performance and identified improvement opportunities.
Sales Consultant Representative
Thermomix
09.2015 - 01.2016
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Senior Sales Representative
Harvey Norman Electrical
01.2003 - 08.2009
- Worked along side Electrical / brown goods department manager.
- Section manager of cabling, accessories and add-on items.
- Sales commission based.
- Prepared and conducted routine stock takes.
- Liaised with suppliers with stock orders and purchase orders.
- Liaised with supplier representatives in relation to training for current and future products.
- Liaising with suppliers in relation to product return authorisations, defective products and customer satisfaction.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Maintained routine communication with customers to assess overall satisfaction, resolve complaints, and promote new offerings.
- Identified customer needs by asking appropriate, open-ended questions.
- Attending to customer needs and enquiries with their product requirements.
- Problem solving with customers with the setup of the purchased items.
- Installation of televisions, home theatre systems and their connected devices, assisting trade persons where devices were to be installed onto walls are required cabling to be ran.
- Arranging customer fiance through different platforms, including Flexirent Ezyway, Go MasterCard, Buyers Edge.
- Leading sales representative in Australia for two months running for Flexirent products.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Directed sales support staff in administrative tasks to help sales representatives close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
Baker
Early Rise Baking
01.1998 - 01.2003
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Trained new employees on bakery methods and procedures.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Retail Assistant
Woolworths Supermarket
01.1997 - 01.1998
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
PUASAR024A - Undertake Road Crash Rescue
VRA Training
Dubbo, NSW09.2015
PUA21312 - Certificate II in Public Safety
VRA Training
Dubbo, NSW09.2015
PUASAR023A - Participate in Urban Search And Rescue Category 1
VRA Training
Dubbo, NSW09.2015
PUASAR026A - Undertake Industrial And Domestic Rescue
VRA Training
Dubbo, NSW09.2015
Associate Degree in Policing Practice - Police
Charles Sturt University
Goulburn, NSW12.2009
School Certificate -
Dubbo Christian School
Dubbo, NSW12.1999
Skills
- Staff Management
- Assigning Work
- Traffic Control
- Customer Retention
- Customer Service
- Sales Closing
- Product and Service Knowledge
- Sales Expertise
- Community Engagement
- Criminal Investigations
- Planning and Coordination
- Emergency Management
- Human Relations
- Report Writing
- Law Enforcement
- Crime Prevention
- Domestic Violence Prevention
Awards and Honors
Bravery Award - Bronze Medal
Issued by Royal Humane Society of New South Wales - January 2009
- Awarded a Bronze Medal for actions involving a flood / river at Dubbo on the 30th June 2007.
- Case number 2010/06 - Medals and certificates of merit awarded in recognition of brave deeds. Recognising acts of bravery by bestowing awards on those who risk their lives to save others.
Paul Harris Fellow
Issued by Rotary Club of Dubbo West - May 2018
- The Paul Harris Fellow recognition acknowledges individuals.
- Established the recognition in 1957 to encourage and show appreciation for substantial contributions to what was then the Foundation’s only program, Rotary Foundation Fellowships for Advanced Study, the precursor to Ambassadorial Scholarships.
Dubbo Day Community Service Award
Issued by Dubbo Regional Council - January 2015
- The Australia Day Awards are proudly presented by the Australia Day Council of NSW and administered by local Councils.
- The Awards promote and recognise outstanding examples of citizenship and achievement during the current year, and/or outstanding service over a number of years to a local community or over and above normal employment duties.
- Council provides awards for outstanding citizens, sports persons and cultural person in the Local Government Area, as part of the national Australia Day Awards.
Timeline
Logistics Manager
Orana Relay For Life
07.2017 - 11.2018
Sales Consultant Representative
Thermomix
09.2015 - 01.2016
Police Officer
New South Wales Police Force
12.2009 - 11.2023
Senior Sales Representative
Harvey Norman Electrical
01.2003 - 08.2009
Rescue Volunteer / Captain / Deputy Captain
Dubbo Rescue Squad
01.2002 - 05.2019
Baker
Early Rise Baking
01.1998 - 01.2003
Retail Assistant
Woolworths Supermarket
01.1997 - 01.1998
PUASAR024A - Undertake Road Crash Rescue
VRA Training
PUA21312 - Certificate II in Public Safety
VRA Training
PUASAR023A - Participate in Urban Search And Rescue Category 1
VRA Training
PUASAR026A - Undertake Industrial And Domestic Rescue
VRA Training
Associate Degree in Policing Practice - Police
Charles Sturt University
School Certificate -
Dubbo Christian School
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