Summary
Overview
Work History
Education
Skills
References
Timeline
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David Chiem

South Morang,Vic

Summary

I am a croupier looking to advance my career in the Business and Information Technology industry. I am determined to constantly improve myself. Motivated professional offering proficiency in data analysing combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

3
3
years of professional experience

Work History

Croupier

Crown Melbourne
03.2022 - Current
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Ensured accurate distribution of winnings by thoroughly understanding game odds and payout structures.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Maintained personable and professional demeanour when dealing with ill-mannered casino-goers.

Assistant Waiter

Crystal Palace
03.2021 - Current
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Demonstrated flexibility in adapting to various roles as needed within the restaurant team environment during peak times or employee absences.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.

Customer Service Officer

Serco Global Services
11.2021 - 03.2022
  • Exhibited high energy and professionalism when dealing with clients requests.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bootcamp - Data Analysis

LeWagon
12.2023

Certificate III - Hospitality

Crown College
09.2023

Diploma - International Business

RMIT University
Melbourne, VIC
06.2019

Skills

  • Executive-Level Presentations
  • Analytical Problem Solving
  • SQL and Databases
  • Data Cleaning and Warehousing
  • Query Tools
  • Trend Data Analysis
  • Reliability and punctuality
  • Excellent customer service
  • Table game rules
  • Patience and composure

References

Miguel Rubina - Area Manager Table Games (Crown Melbourne)

Email: mr014840@crownresorts.com.au

Additional references can be requested.

Timeline

Croupier

Crown Melbourne
03.2022 - Current

Customer Service Officer

Serco Global Services
11.2021 - 03.2022

Assistant Waiter

Crystal Palace
03.2021 - Current

Bootcamp - Data Analysis

LeWagon

Certificate III - Hospitality

Crown College

Diploma - International Business

RMIT University

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