Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Clifton

Kingsford,NSW

Summary

David is a customer-focussed sector specialist with more than 25 years’ experience leading the operations of some of Australia’s most iconic and recognised hospitality brands.

David’s strengths include building and developing high performing teams through strong professional relationships and high trust environments, providing world class execution that delivers targeted performance, sustainable growth, procedural insights and understanding of the key attributes that constitute a successful hospitality business.

As a purpose driven leader, David values strategic thinking, innovation and building strong organisational cultures that deliver enhanced experiences for customers and staff.

David has held senior executive positions in both publicly listed and privately held enterprises, leading businesses with up to 3000 employees.

Throughout his career David has been instrumental in scaling businesses and delivering strong commercial returns through values led leadership.

David currently holds the position of Chief Experience Officer at MA Hotel Management (MAHM) where he is responsible for the operational performance of 40 community pubs across NSW, Queensland and Victoria.


Overview

17
17
years of professional experience

Work History

Chief Experience Officer

MA Hotel Management
02.2021 - Current

In my role as CXO I am responsible for the leadership of 5 separate pubs funds I 40 venues I 1 Brewery I 1700 staff I $500m turnover I $40m growth capex I $1.8b AUM.

My responsibilities include:

  • P&L accountability across all funds and the hospitality platform
  • Leading a world class staff and customer experience culture
  • Leadership, development and execution of strategy across: Operations, F&B, Talent, Gaming, Retail, Marketing and Communications
  • Leading the capital planning, repositioning, development pipeline and new concepts
  • Enriching local communities in which we operate through Publinc communities platform
  • Collaborate with key stakeholders on all acquisition and divestment opportunities
  • Partner with MA Financial and the CEO on all strategic priorities to deliver shareholder returns
  • Risk and Compliance
  • Industry stakeholder management
  • Collaborate on quarterly updates for investors
  • Monthly Board meetings and presentations





Group GM Operations

Merivale
08.2018 - 02.2021

In my role as Group General Manager I led the operational performance of over 90 brands across the Merivale portfolio including award winning restaurants Mr Wong, est, Sushi e, Felix, Totti's, Queen Chow, Uccello, MsGs, Mimis, Bert's, Fred's and The Paddington.

In this role i was responsible for:

  • 3000+ staff
  • $400m turnover
  • Average growth capital $40m-$50m/year
  • Developed high performance culture delivering record growth
  • Led the strategy across operations, Marketing and Creative, Sales and Events, Venue Services
  • Delivered innovative marketing campaigns including March into Merivale
  • Supplier Negotiation and partnerships
  • New Concept development and launch
  • Risk and compliance
  • Identifying acquisition and development opportunities
  • Industry representation and stakeholder management


Director of Food and Beverage

QT Hotels And Resorts
01.2016 - 07.2018

Led the Food and Beverage teams and strategy across Australia and New Zealand

Responsibilities included:

  • Leadership of the food and beverage operations of 10 Hotels (Melbourne, Sydney, Gold Coast,Canberra, Falls Creek, Port Douglas, Perth, Queenstown and Wellington).
  • Development of new concepts and launch
  • Leading innovative ways to attract and retain customers through marketing and brand activations
  • New Hotel Openings
  • Training and leadership development across the food and beverage channel
  • Contract negotiation and procurement
  • Partnering with all stakeholders on the delivery of QT's vision and guest experience

Group Operations Manager

Merivale
07.2014 - 12.2015

Led Operations across a portfolio of Hotels including Establishment, ivy, Coogee Pavilion, The Newport and Merivale's traditional pub portfolio. Responsibilities included:

  • Staff and customer experience
  • Leadership development
  • New concepts and launch
  • Marketing and brand activations
  • Product development
  • P&L responsibility
  • HR

General Manager Ivy

Merivale
02.2013 - 02.2014

General Manager Establishment

Merivale
03.2010 - 01.2013

General Manager Pool Club and Ivy Operations

Merivale
10.2007 - 02.2010

Director Cup in The Park

Self Employed
05.2006 - 12.2009

Co Founded a Melbourne Cup Festival in Sydney's Domain hosting a yearly 3000 pax event.

  • Oversaw all marketing, operations, partnerships and event activations on the day.
  • The event was a mix of corporate seated and cocktail with a host of festivities activated throughout the day


Education

Diploma of Leadership And Management - Hospitality

Allara Learning
Sydney
06.2015

Diploma in Hospitality Management - Hospitality

RTO
Sydney
01.1996

Bachelor - Construction Management

University of Newcastle
Newcastle, NSW
02.1993

High School Certificate -

Waverley College
Waverley, NSW
12.1992

Skills

Leadership

Strategy

Developing High Performance cultures

World Class Customer experience

Staff Experience

Change Management

Timeline

Chief Experience Officer

MA Hotel Management
02.2021 - Current

Group GM Operations

Merivale
08.2018 - 02.2021

Director of Food and Beverage

QT Hotels And Resorts
01.2016 - 07.2018

Group Operations Manager

Merivale
07.2014 - 12.2015

General Manager Ivy

Merivale
02.2013 - 02.2014

General Manager Establishment

Merivale
03.2010 - 01.2013

General Manager Pool Club and Ivy Operations

Merivale
10.2007 - 02.2010

Director Cup in The Park

Self Employed
05.2006 - 12.2009

Diploma of Leadership And Management - Hospitality

Allara Learning

Diploma in Hospitality Management - Hospitality

RTO

Bachelor - Construction Management

University of Newcastle

High School Certificate -

Waverley College
David Clifton