David is a customer-focussed sector specialist with more than 25 years’ experience leading the operations of some of Australia’s most iconic and recognised hospitality brands.
David’s strengths include building and developing high performing teams through strong professional relationships and high trust environments, providing world class execution that delivers targeted performance, sustainable growth, procedural insights and understanding of the key attributes that constitute a successful hospitality business.
As a purpose driven leader, David values strategic thinking, innovation and building strong organisational cultures that deliver enhanced experiences for customers and staff.
David has held senior executive positions in both publicly listed and privately held enterprises, leading businesses with up to 3000 employees.
Throughout his career David has been instrumental in scaling businesses and delivering strong commercial returns through values led leadership.
David currently holds the position of Chief Experience Officer at MA Hotel Management (MAHM) where he is responsible for the operational performance of 40 community pubs across NSW, Queensland and Victoria.
In my role as CXO I am responsible for the leadership of 5 separate pubs funds I 40 venues I 1 Brewery I 1700 staff I $500m turnover I $40m growth capex I $1.8b AUM.
My responsibilities include:
In my role as Group General Manager I led the operational performance of over 90 brands across the Merivale portfolio including award winning restaurants Mr Wong, est, Sushi e, Felix, Totti's, Queen Chow, Uccello, MsGs, Mimis, Bert's, Fred's and The Paddington.
In this role i was responsible for:
Led the Food and Beverage teams and strategy across Australia and New Zealand
Responsibilities included:
Led Operations across a portfolio of Hotels including Establishment, ivy, Coogee Pavilion, The Newport and Merivale's traditional pub portfolio. Responsibilities included:
Co Founded a Melbourne Cup Festival in Sydney's Domain hosting a yearly 3000 pax event.
Leadership
Strategy
Developing High Performance cultures
World Class Customer experience
Staff Experience
Change Management