David Clough
Laidley,Australia
Summary
Motivated professional with a background in Computer Technology and hands-on experience in technical problem-solving. Proven ability to maintain equipment and adhere to safety standards in fast-paced environments. Transitioned into transport and logistics, operating trucks and forklifts with relevant certifications. Committed to enhancing warehouse operations and inventory management through technical precision and logistical awareness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Storeperson
Ventia
10.2024 - Current
- Receiving and inspecting incoming goods to ensure accuracy against purchase orders and identifying any damaged or missing items.
- Picking, packing, and dispatching orders accurately and efficiently to meet delivery schedules.
- Operating forklifts and pallet jacks to move, stack, and organize inventory safely and effectively (with appropriate licenses).
- Maintaining accurate inventory records using manual logs or warehouse management systems (WMS).
- Stock replenishment and rotation, ensuring that items are stored correctly and expired or obsolete stock is managed appropriately.
- Maintaining cleanliness and organization of the warehouse or storage area in compliance with workplace health and safety standards.
- Loading and unloading delivery vehicles, ensuring secure and safe handling of goods.
- Collaborating with team members and supervisors to ensure smooth day-to-day operations and resolve inventory or logistics issues.
- Completing documentation and reports, such as delivery dockets, inventory logs, and incident reports, with accuracy and attention to detail.
- Adhering to safety protocols and PPE requirements, actively participating in safety briefings and hazard reporting.
Multifunction Device & VoIP Technician
FX Technologies
04.2024 - 09.2024
- Repairs to full range of Fuji branded Multifunction Devices
- Delivery, Installation & Training of Fuji branded Multifunction Devices.
- Delivery, Installation & Training of VoIP Telephone Systems.
- Service & Support of VoIP Telephone Systems.
Bulk Courier (HR)
FedEx
10.2023 - 03.2024
- Deliver Palletised Freight of varying weight and dimensions in Tautliner Rigid Trucks.
- Pick Up Palletised Freight of varying weight and dimensions ensuring freight is fit for travel.
Website Development & I.T. Support Services
Clough IT Solutions
09.2009 - 10.2023
- Provide Website Development & I.T. Support to individuals, small and medium businesses via email, telephone, remote access and face-to-face services.
- Technical diagnosis of hardware and software issues and implementation of solutions to these issues.
- Responsible for all aspects of running a small business including customer service via email, telephone and face-to-face, accounting and record keeping.
Replenishment Officer
Supa IGA
11.2013 - 03.2019
- Responsible for the replenishment of stock throughout the store, including Grocery & Dairy / Freezer.
- Provide customer service when required.
- Fill in for Management when required.
- General cleaning & duties associated with a Supermarket environment.
E-Trade Support Specialist
Toll NQX
05.2011 - 09.2012
- Responsible for the first level of support to NQX customers using Toll NQX electronic freight management software systems, TollConnect and TollOnline
Rollout Technician
Macquarie Technical Services
03.2011 - 04.2011
- Assisting with Computer Rollouts at various locations throughout South East Queensland.
- As Needed Contract - 24hrs Notice Required.
Team Leader / Lenovo Warranty Technical Support
IBM
10.2006 - 10.2010
- Logged calls from Lenovo customers, determined Warranty Entitlement and diagnosed Hardware issues over the telephone, on average 26 calls per day.
- Liaised with Service Providers to ensure efficient delivery of service.
- Displayed professionalism and proficiency in all tasks assigned, resulting in my promotion to Team Leader.
- Managed a team of 50 staff of all ages and diversities.
- Developed and refined procedures resulting in improved levels of customer service and satisfaction.
- Programmed multiple software tools to help streamline the call logging and support process resulting in improved efficiency and accuracy throughout the team as well as a direct positive impact on customer satisfaction.
- Responsible for staff Roster Creation and Modification an monitoring of staff Roster Adherence.
- Developed and / or maintained reporting to IBM and Lenovo Executives on a Daily, Weekly and Monthly basis.
Call Centre Operator / Information Technology Support
Absolute Appliance Care
06.2006 - 07.2006
Logistics Manager / Commercial Furniture Installer / Truck Driver
Furntrans Pty Ltd
10.2005 - 05.2006
Helpdesk Consultant
Electrolux
08.2005 - 10.2005
Helpdesk Consultant
IBM
10.2004 - 04.2005
Store Manager
Dominos Pizza
08.2003 - 09.2004
General Manager
BP Computer Services
03.2000 - 05.2003
Education
Higher School Certificate -
Castle Hill High School
Castle Hill, QLD11-1993
Skills
- NV1 (Negative Vetting Level 1) Security Clearance
- QLD Manual Drivers Licence (open)
- QLD RE Motorcycle Licence (learners)
- QLD HR Truck Licence (type O, condition B)
- QLD LF Forklift Licence
- RSA
- Inventory management
- Forklift operation
- Order picking
- Warehouse organization
- Health and safety compliance
- Customer service
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Adaptability
- Heavy lifting
- Receiving goods
- Loading and unloading
- Store operations
- Friendly and positive
- Policies and procedures
- Staff management
- Store opening and closing
Certification
- MILIS Introduction, January 2025
- MILIS Work Order Administration, March 2025
- MILIS SCA Clerk, April 2025
- SAP/ERP Warehouse Operator IM, April 2025
- SAP/ERP Warehouse Clerk - Outbound Operations IM, April 2025
- SAP/ERP Warehouse Clerk - Internal Operations IM, April 2025
- SAP/ERP Warehouse Clerk - Inbound Operations IM, April 2025
- SAP/ERP Transport Planner - IM/EWM Location, April 2025
- SAP/ERP Transport Planner - HU Location, April 2025
- SAP/ERP Transport Planner - TM Location, May 2025
- SAP/ERP Transport Dispatcher - IM/EWM Location, April 2025
- SAP/ERP Transport Dispatcher - HU Location, April 2025
- SAP/ERP Transport Dispatcher - TM Location, May 2025
- SAP/ERP Supply Chain Mgt Reporter, April 2025
- SAP/ERP STR Creator, April 2025
- SAP/ERP Stocktake Manger - IM, April 2025
- SAP/ERP Stocktake Clerk - IM, April 2025
- SAP/ERP MRP Controller - Repairable, April 2025
- SAP/ERP Military Planning & Operations Reporter, April 2025
- SAP/ERP Loan Manager, April 2025
- SAP/ERP Inventory Administrator, April 2025
- SAP/ERP EAM Reporter, April 2025
- SAP/ERP EAM Master Data Requester, April 2025
- SAP/ERP EAM Master Data Requester - AIW, April 2025
- SAP/ERP All Users, April 2025
- Defence FDV Awareness Training, April 2025
- Fraud and Integrity Awareness, April 2025
- Work Health and Safety for all Defence Workers, April 2025
- Workplace Behavious Mandatory Awareness, April 2025
- Weapons and Explosive Ordnance, May 2025
- Working Safely with Lead, May 2025
References
References available upon request.
Timeline
Storeperson
Ventia
10.2024 - Current
Multifunction Device & VoIP Technician
FX Technologies
04.2024 - 09.2024
Bulk Courier (HR)
FedEx
10.2023 - 03.2024
Replenishment Officer
Supa IGA
11.2013 - 03.2019
E-Trade Support Specialist
Toll NQX
05.2011 - 09.2012
Rollout Technician
Macquarie Technical Services
03.2011 - 04.2011
Website Development & I.T. Support Services
Clough IT Solutions
09.2009 - 10.2023
Team Leader / Lenovo Warranty Technical Support
IBM
10.2006 - 10.2010
Call Centre Operator / Information Technology Support
Absolute Appliance Care
06.2006 - 07.2006
Logistics Manager / Commercial Furniture Installer / Truck Driver
Furntrans Pty Ltd
10.2005 - 05.2006
Helpdesk Consultant
Electrolux
08.2005 - 10.2005
Helpdesk Consultant
IBM
10.2004 - 04.2005
Store Manager
Dominos Pizza
08.2003 - 09.2004
General Manager
BP Computer Services
03.2000 - 05.2003
Higher School Certificate -
Castle Hill High School
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