David Cooper
Picton,NSW
Summary
Dynamic Sales Service Manager at Austral Monsoon with a proven track record in client acquisition and relationship building. Enhanced customer satisfaction through effective problem-solving and tailored solutions, achieving sales goals and reducing service callbacks. Skilled in customer relationship management and committed to driving organizational growth through strategic sales initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Service Manager
Austral Monsoon
01.2022 - Current
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
- Maintained constant communication with customers throughout the entire sales process, ensuring expectations were met or exceeded consistently.
- Increased sales revenue through effective cross-selling and upselling techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Service & Installation Technician
Austral Monsoon
04.2010 - 01.2022
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Education
Year 10 -
Ingleburn High School
Ingleburn, NSWSkills
- Customer relationship management
- Client acquisition
- Customer service
- Problem-solving
- Relationship building
- Client relations
- Customer complaint resolution
- Sales management
Certification
UNRESTRICTED HR LIC
SL,BL,VL EWP LIC
FORKLIFT LIC
C6 LIC ( 60 ton crane, truck mounted crane & tele-handler )
DOGMAN LIC
2C SECURITY LIC
Timeline
Sales Service Manager
Austral Monsoon
01.2022 - Current
Service & Installation Technician
Austral Monsoon
04.2010 - 01.2022
Year 10 -
Ingleburn High School
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