David Cross
Moggill,Queensland
Summary
Seeking a senior account management/ sales management role, where a successful sales and business development background can be utilised.
Proven sales and business development professional, who is results driven and focused on achieving set targets and business goals. Strong experience within many aspects of the building industry and trades. Excellent communication and negotiation skills, with a solid track record of turning opportunities into results. Organised and resourceful, with the ability to mentor and coach staff to achieve positive results. Strong communication and interpersonal skills, with the ability to develop trusted relationships with internal staff and external customers. Proactive individual who adopts a strong sense of ownership to the tasks at hand.
Overview
25
25
years of professional experience
Work History
Trade Sales & Business Development Representative
Finlayson Timber & Hardware
2012.02 - Current
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Expanded business through effective network development, identifying new, and prospective clients.
- Secured high-profile partnerships through skillful negotiation tactics, achieving win-win outcomes for both parties involved.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Utilised social media platforms as an additional channel for networking and prospecting purposes, expanding the company's reach within target markets.
- Boosted brand awareness by representing the company at industry events and conferences.
Sales Manager
Poolrite Equipment/Magnapool
2011.03 - 2012.01
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
State Sales Manager QLD/ NT
Tyrolit Australia Pty Ltd
2009.12 - 2010.12
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Executed successful promotional events and trade shows.
Account Manager, Segment 2, Mechanical/ Electrical Trades, Key Accounts, Gateway Bridge Development, New Business Development
HILTI AUSTRALIA
2008.01 - 2009.01
- Recorded accurate and efficient records in customer database.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
ACCOUNT MANAGER - Group Housing and High End Residential
PLACEMAKERS, BUILDING SUPPLIERS
2004.03 - 2008.01
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Streamlined internal processes for better efficiency in account management tasks.
- Met existing customers to review current services and expand sales opportunities.
Sales Manager
ITM, BUILDING SUPPLIES
2002.01 - 2004.01
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved customer issues quickly to close deals and boost client satisfaction.
SALES REPRESENTATIVE/ CUSTOMER SERVICES
ROSENFIELD KIDSON, TIMBER MERCHANTS/ IMPORTERS
2001.01 - 2002.01
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
SALES CONSULTANT
DYSART TIMBERS LIMITED, TIMBER MERCHANTS IMPORTERS
1999.01 - 2001.01
- Maintained organized, presentable merchandise to drive continuous sales.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Skills
- Email campaigns
- Customer Relationship Management
- Product Knowledge
- Contract Negotiation
- Account Management
- Product expertise
- Relationship Building
- Proficient in building industry products
- Cold-calling
- Excellent Communication
- Problem Resolution
- Decision-Making
- Cultural Awareness
- Project Management
Personal Information
- Health Status: Non- Smoker
- Date of Birth: 03/21/74
- Driving License: Full Australian Drivers License
Citizenship
NZ Citizen
References
- On request
Hobbies and Interests
Interests include golfing, surfing, fishing, watching cricket, rugby and rugby league
Timeline
Trade Sales & Business Development Representative
Finlayson Timber & Hardware
2012.02 - Current
Sales Manager
Poolrite Equipment/Magnapool
2011.03 - 2012.01
State Sales Manager QLD/ NT
Tyrolit Australia Pty Ltd
2009.12 - 2010.12
Account Manager, Segment 2, Mechanical/ Electrical Trades, Key Accounts, Gateway Bridge Development, New Business Development
HILTI AUSTRALIA
2008.01 - 2009.01
ACCOUNT MANAGER - Group Housing and High End Residential
PLACEMAKERS, BUILDING SUPPLIERS
2004.03 - 2008.01
Sales Manager
ITM, BUILDING SUPPLIES
2002.01 - 2004.01
SALES REPRESENTATIVE/ CUSTOMER SERVICES
ROSENFIELD KIDSON, TIMBER MERCHANTS/ IMPORTERS
2001.01 - 2002.01
SALES CONSULTANT
DYSART TIMBERS LIMITED, TIMBER MERCHANTS IMPORTERS
1999.01 - 2001.01
Similar Profiles
Rebecca WoodhouseRebecca Woodhouse
Retail Assistant at Williams Timber & HardwareRetail Assistant at Williams Timber & Hardware
Clare KirikoClare Kiriko
Assistant Marketing Manager at Nelion Hardware And TimberAssistant Marketing Manager at Nelion Hardware And Timber
Matthew RadosMatthew Rados
Cashier at Rados Brothers Timber & HardwareCashier at Rados Brothers Timber & Hardware