David Cutler

• Verify timekeeping records and handle any discrepancies with whom the staff report to.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained payroll information by calculating, collecting, and entering data.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Coordinated resolution of payroll discrepancies.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Processed timecards and payroll data for team of employees.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• This role has changed since beginning in June 2023 , as the organization is moving to a neighborhood based approach as opposed to a more centralized model, to have changed my roll to more of a verification roll for client billing purposes as apposed to a combined billing verification / employee time card roll, prior to October this year. This has also resulted in a contract extension. In my new roll I look after Network 8 (Approximately 250 employees).

• Worked flexible hours from late evening to weekend shifts.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked at team communications in team chat and for meetings.

Handled many calls per day to address customer inquiries and concerns, as well as our primary function of enabling our insured to successfully make there Motor claims.

• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent customer satisfaction with my personal performance as demonstrated in monthly OSAT results.

• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Coordinated solutions for customer inquiries every day while meeting and exceeding KPIs.
• Address customer complaints and mitigate dissatisfaction by employing timely and effective solutions.
• Initiated contact with appropriate service providers to request referrals.
• Received over 500 customer inbound calls per month assisting customers with there queries and actioning request .

• Worked with Subject Matter Experts to resolve customers concerns with the phone service we can provide resolving problems, improving operations and provide exceptional customer service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Received training and certification from employer to represent brand, explain technical functions of our products and how best to deliver the products in a timely manner to all stakeholders concerned.
• Worked with Government and Enterprise customers to understand requirements and provide exceptional customer service.
• Managed quality assurance program including site evaluations to ensure customer is ready for NBN Services, goods such as necessary hardware can be delivered to on site authorized personnel and ensure the customer is both aware and agrees upon installation times for both NBN and Telstra Technicians and finally provide quality check with the customer to ensure customer satisfaction and working services. These measures are taken whether building a New order, Transitioning existing services, Relocating Services or Modifying existing services or even cancelling services.

• Listened empathetically to client feedback and worked with our customers to establish suitable customer arrears payment plans.

Outbound calls of 90 per day were required. KPIs of were required to have a 40% promise rate and out of that 40% a rate of 75% kept promises. All KPIs were kept or exceeded.

• Worked with all areas of Suncorp Bank to resolve customer issues and find workable resolution.
• Worked with customers who were in debt to understand their situation and advised them of our requirements and always provided exceptional service to ensure a solution both expectable to the client and the bank to resolve problems satisfactorily.

• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
• Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.

Other Employment History

*1988 – 1991. Discount Freight Express. Tullarmarine, Melbourne, Victoria.

*1991 – 1998. Education Queensland. Mary Street , Brisbane.

*25/02/1998 – 21/08/2001. Thornton’s PLC, Alfreton, Derbyshire, England.

*1/09/2001 – 28/09/2002. CCS Media , Chesterfield, Derbyshire, England.

*1/10/2002 – 14/10/2003. LS UK Auto Supplies, Sheffield, Yorkshire, England.

*1/02/2004 – 07/06/2004. GE Money (Casual)

*29/06/2004 – 30/06/2005. Stellar Call Centre, (Casual) China Street, Fortitude Valley.

*01/07/2005 – 21/03/2006. GMAC – General Motors Acceptance Centre, Market Street, Brisbane.