Summary
Overview
Work History
Skills
Certification
Timeline
Generic

David Debono

Sylvania

Summary

Willing and flexible “can-do” approach in a wide variety of multi-functional responsibilities, including leadership, problem solving, customer service and business operations, imperative to building and sustaining exemplary client satisfaction, team development, setting standards and communicating across all multicultural levels to achieve personal and professional objectives and goals. With a hands-on focus with key leadership, I act as the key interface between all major stakeholders. Through building collaborative relationships and overseeing the operational process, my role is pivotal to the success of the business. I manage overall operational arrangements in a highly complex environment and ensure a high standard of compliance and reporting.

Overview

23
23
years of professional experience
1
1
Certification

Work History

CRITICAL INCIDENT COUNSELLING (ONSITE)

ACACIA & ACCESS EAP
06.2016 - Current
  • Comprehensively support all relevant persons on site
  • Conduct the debriefing session to assist those involved in dealing appropriately with the experience
  • Monitor the condition of the effected persons carefully and diligently
  • These events could be anything from unexpected death or a serious injury in the workplace, suicide, redundancies, assaults, and mental health issues
  • Leading a comprehensive wellness program
  • Coordinates, plans, and facilitates health and fitness activities and programs for employees
  • Plans and implements classes, speakers, seminars, personal training, and fitness assessments that promote healthy lifestyles
  • Responsibilities/Tasks:
  • Support all relevant persons on site
  • Assist those involved in dealing appropriately with the experience
  • Monitor the condition of the affected persons carefully
  • Give reassurance
  • Provide strategies for coping with the aftereffects of the event
  • Confidentiality
  • Be respectful and show empathy
  • Physical and psychological health

MENTAL HEALTH & WELLBEING COORDINATOR

QANTAS AIRLINES
12.2015 - 10.2020
  • I provided an immediate onsite response to employees across Airport operations experiencing psychological and emotional difficulties
  • Playing a pivotal role in the promotion of a mentally healthy work environment, I coached employees in relation to performance related matters including absenteeism to drive safety and fiscal outcomes
  • Additionally, they provide a triage service whereby they assess employees suffering from psychological and emotional issues to identify key characteristics of the condition(s), develop strategies in consultation with Qantas Medical, assess the appropriateness of proposed treatment plans and refer employees to specialist treatment if required
  • Responsibilities/Tasks:
  • Developed and implemented a Mental Health strategy and communications plan in collaboration with Qantas Medical to align with the Qantas Group Health strategy
  • Provided immediate triage support to employees experiencing psychological or emotional difficulties and refer employees to professional support where required
  • Modelling a safe and healthy work environment, whilst proactively promoting Mental Health Awareness
  • Reporting of Mental Health and Employee Wellbeing trends and initiatives to Management
  • Maintained relevant accreditations in accordance with regulatory requirements
  • Overseeing the day-to-day operations of the Health Safety & Wellbeing team to support the business by ensuring compliance within policy, guidelines, and legislation
  • Working collaboratively with the Senior Manager Work Health Safety & Wellbeing in response to organisational and site requirements and develop Health Safety & Wellbeing priorities for the team
  • Assisting in the evolvement and promotion of wellness benefits for workers
  • Building and managing effective partnerships that engage stakeholders in understanding and identifying innovative solutions in supporting best practice physical, psychological health and wellbeing initiatives
  • Monitoring frontline managers reporting and documenting of incidents to ensure completion within agreed timelines and enable relevant stakeholders to effectively respond
  • Developing resources and tools for managers to support, practice, and approaches around

TRAINING, Assessment and Development Coordinator

QANTAS AIRLINES
01.2002 - 10.2020
  • Training officers instruct staff and management in many areas including occupational health and safety, operating plant machinery and equipment, driving, industrial relations, preparing for retirement, general clerical duties and supervisory skills
  • As a Qantas Training Officer, you would analyse company-wide training needs, develop appropriate learning solutions, and deliver training sessions, with a special focus on new employees
  • I oversaw the updating of existing and creating new learning materials and programs
  • I have excellent communication and presentation skills, with significant experience in developing training programs and working knowledge of relevant learning management systems
  • Responsibilities/Tasks:
  • Coordinated the training of all employees in Qantas Airways policies and procedures, including planning and conducting new employee orientation
  • Training new employees in safety systems, procedures, and the fundamental structure of the business
  • Assisted managers and supervisors in developing staff training sessions at a variety of levels, including training pages
  • Developed, coordinated, and prioritised continuing education activities for Ramp staff
  • Identified and negotiates with external consultants and service providers capable of developing and presenting training material that are consistent to Qantas Airways objectives
  • Developed and updates procedure and training manuals, handouts, and workshop materials
  • Conducted continuing education needs assessments of Qantas Airways’ staff; consults with managers and leading hands regarding training problems of individual staff; including web-based or electronically delivered training (Qantas Training Online); selects and makes available appropriate and relevant resources; works with individuals or makes referrals for skills development as needed
  • Evaluated effectiveness of training provided by both library trainers and contract trainers to ensure that training meets individual and team group needs as well as supports the overall mission, goals, and objectives of Qantas Airways

DUTY BAGGAGE MANAGER

QANTAS AIRLINES
06.2010 - 06.2014
  • As I possess strong social and stakeholder management skills to build relationships, I was able to strategically plan baggage services operations
  • I was adaptable and manages stressful situations within a tight time frame
  • I also have excellent communication and people management skills, as well as strong analytical and computer literacy skills
  • Some key functions included liaising with other stakeholders, problem solving, time management, hands on approach address flight delays, manage ad hoc situations, mentoring and coaching
  • Responsibilities/Tasks:
  • Addressed complaints and key concerns impacting staff morale and performance
  • Conducted interviews and make hiring decisions
  • Developed Standard Operating Procedures (SOPs) for baggage handling
  • Developed partnerships with airport agencies, authorities, customers, or vendors
  • Developed staff through capability development and coaching
  • Developed systems to monitor safety or security standards
  • Identified possible safety or security risks and develop plans to reduce them
  • Led continuous improvement projects to improve work safety and security
  • Led organisational change management
  • Proposed changes to enhance productivity and innovation
  • Reduced penalties received because of baggage handling failures
  • Reviewed statistics and reports regarding baggage handling failures and develop action plans to reduce occurrences
  • Understood how new technology and regulations affect baggage handling and make necessary adjustments
  • Worked with diverse groups of stakeholders from multicultural background to meet their needs

Skills

  • Team management
  • Stress tolerance
  • Incident management
  • Business continuity

Certification

  • Diploma of Counselling (AIPC)
  • Certified Life Coach
  • Mental Health First aid
  • 2019 Suicide Prevention Summit
  • Senior First Aid
  • Certificate IV in Frontline Management BSB40807
  • Certificate III in Transport & Logistics (Logistics Operations) TLI31107
  • Certificate IV in Assessment and Workplace Training
  • Certificate II in Airline Operations
  • Ramp Services Leadership Program (5 Modules)
  • Coordinator Leadership Program
  • Managing Safety for Line Supervisors
  • Motivating People to Perform
  • Crisis Awareness Train the Trainer
  • People Manager Module1
  • Understanding Cultural Differences
  • Resolving Workplace Conflict
  • Special Assistance Team (SAT)
  • OH & S Representative
  • Making the Difference Course
  • Selection and Interview Skills Program

Timeline

CRITICAL INCIDENT COUNSELLING (ONSITE)

ACACIA & ACCESS EAP
06.2016 - Current

MENTAL HEALTH & WELLBEING COORDINATOR

QANTAS AIRLINES
12.2015 - 10.2020

DUTY BAGGAGE MANAGER

QANTAS AIRLINES
06.2010 - 06.2014

TRAINING, Assessment and Development Coordinator

QANTAS AIRLINES
01.2002 - 10.2020
  • Diploma of Counselling (AIPC)
  • Certified Life Coach
  • Mental Health First aid
  • 2019 Suicide Prevention Summit
  • Senior First Aid
  • Certificate IV in Frontline Management BSB40807
  • Certificate III in Transport & Logistics (Logistics Operations) TLI31107
  • Certificate IV in Assessment and Workplace Training
  • Certificate II in Airline Operations
  • Ramp Services Leadership Program (5 Modules)
  • Coordinator Leadership Program
  • Managing Safety for Line Supervisors
  • Motivating People to Perform
  • Crisis Awareness Train the Trainer
  • People Manager Module1
  • Understanding Cultural Differences
  • Resolving Workplace Conflict
  • Special Assistance Team (SAT)
  • OH & S Representative
  • Making the Difference Course
  • Selection and Interview Skills Program

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David Debono