David Dillon
NINGI,QLD
Summary
An accomplished Business Development leader offering 17 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. I am results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. I also posses extensive experience in account and customer relationship management, able to cultivate, nurture and maintain long-term customer relationships to boost sales and grow brand visibility.
Overview
18
18
years of professional experience
Work History
Business Solutions Manager – Enterprise & Government
iseek
05.2023 - 11.2023
- Accountable for selling iseeks products and services, which include Datacentre solutions, Colocation, Backup and DR, Connectivity and public/private and Protected cloud services
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Senior Business Solutions Professional
North Sydney ICT
06.2020 - 09.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Solutions range from Telstra products and services, LG Ericsson, AVAYA, Cisco communication devices and application software, Telstra Connectivity, Fixed and Mobile Products and Services
Senior Business Solutions Professional
Telstra Business Centre Northern Beaches
10.2017 - 06.2020
- Responsible for evaluating Large/Corporate organizations business requirements for their technology and applications needs
- Consultation, configuration, and preparation of proposals, presentation of solutions, documentation and implementation to the customers’ satisfaction
- Drawing on my knowledge and experience in technical solutions, customer service, and objection handling give me the ability to conceptualise and explain the technical aspects in simple terms to the customer
- Solutions range from Telstra products and services, Alcatel/Samsung communication devices and application software, Telstra Fixed and Mobile Products and Services
- Manage customer expectations and give them a single point of accountability within Telstra
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Senior Business Development Manager – Corporate, Wholesale & Government
ASE IT
10.2013 - 09.2017
- Accountable for selling all of ASE’s Products and Services (Networks, Internet, P2P, Colo, DR, End to End Cloud solutions) Develop and present solutions to C-level executives (CIO, CEO, CFO, CTO) and various IT Managers
- Adept at clearly demonstrating tangible ROI from leveraging of ASE’s Cloud solutions
- Cultivated partnerships with Network Providers and Hardware Vendors to drive new revenue
- Developed relationships at manager and sales levels increasing number of leads from this source.
- Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
Senior Business Solutions Professional
Telstra Business Centre North Ryde/ Telstra Business and Technology Centre North
09.2008 - 10.2013
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution's
- Consultation, configuration, and preparation of proposals, presentation of solutions, documentation and implementation to the customers’ satisfaction
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Solutions range from Telstra products and services, Alcatel/Samsung communication devices and application software, Telstra Fixed and Mobile Products and Services
Senior Communications Specialist
Allphones: Allphones B2B Department
11.2005 - 06.2008
- Accountable for selling all of Allphones products and services (Optus
- Samsung and Panasonic PABX solutions, Business Mobiles) Utilize my telecommunication and data knowledge to provide the best solution for the customer Accuracy in detail is an essential aspect to my role with substantial implications to the company if mistakes are made
- Manage customer expectations and give them a single point of accountability within Allphones Planning daily and monthly call cycles and managing trips to regional areas to tap into new market areas and generate new leads.
Education
Bachelor of Science - Engineering Avionics
Charles Sturt University
Sydney, NSW2005
Higher School Certificate -
Forster High School
Forster2001
Skills
- Unique Technical Skills
- Contract Negotiation
- Needs-Based Solution Sales Techniques
- Performance Management
- Best Practice Lead Generation
- Highly Computer Literate
- Revenue & Market Share Development
- Sales-driven, dynamic, positive and results oriented
- Strategic Sales Planning & Implementation
- Developing Enterprise Solutions
- New Business Development
- Specification Analysis & Costing
- Key Account & Relationship Management
- Demonstrated ability to understand and conceptualize complex systems and the interaction of a variety of components from a wider scope
- Exceptional communication skills including active listening, summarizing, clarification and paraphrasing techniques to diagnose customer needs and offer appropriate solutions
- Ability to influence the decisions of others using “no pressure” sales’ techniques and negotiating outcomes that are a win/win situation
- Focusing on building long term relationships with clients that will result in long term financial partnering for the organization
- Ability to prepare realistic budgets and exceed pre-determined goals by providing exceptional customer service
Training and Certification
- Extensive training on MPLS Networks
- Certificate from Alcatel (PABX Systems) – Alcatel Omni PCX and Alcatel Omni Enterprise
- Miller Heiman Strategic Selling Training and Certification
- Field Manager Graduate Program Certificate – Optus
- High Performance Teams – Seminar
- Certificate from Microsoft in Operating Systems – Microsoft
- Telstra Solutions Accreditation
- Cisco Certified Sales Expert
- Samsung System Trainer Certificate
- Certificate III Business (Sales)
- Windows Mobile Specialist
- Windows Mobile SMB Specialist
- Training the Trainer Certificate - OPTUS
- Panasonic Trained Sales Representative
Timeline
Business Solutions Manager – Enterprise & Government
iseek
05.2023 - 11.2023
Senior Business Solutions Professional
North Sydney ICT
06.2020 - 09.2022
Senior Business Solutions Professional
Telstra Business Centre Northern Beaches
10.2017 - 06.2020
Senior Business Development Manager – Corporate, Wholesale & Government
ASE IT
10.2013 - 09.2017
Senior Business Solutions Professional
Telstra Business Centre North Ryde/ Telstra Business and Technology Centre North
09.2008 - 10.2013
Senior Communications Specialist
Allphones: Allphones B2B Department
11.2005 - 06.2008
Bachelor of Science - Engineering Avionics
Charles Sturt University
Higher School Certificate -
Forster High School
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