Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader
Challenge Foundation
Goulburn, NSW
01.2006 - Current
Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.
Coordinated with clients to develop individualized plans that addressed their needs.
Monitored client progress and updated records accordingly.
Conducted regular assessments of clients' abilities, skills and goals.
Trained new staff on disability service policies and procedures.
Assisted clients with daily living activities such as shopping, meal preparation, housekeeping and transportation arrangements.
Created reports on the effectiveness of programs and services provided by the agency.
Maintained positive relationships with external stakeholders such as healthcare providers, employers, educational institutions and government agencies.
Evaluated client feedback regarding services received from the agency and implemented changes based on input provided by clients.
Advised management on potential changes or improvements needed for successful program implementation.
Participated in community outreach events aimed at promoting awareness about disability services offered by the agency.
Developed strategies for improving services to clients in order to meet their changing needs.
Organized weekly meetings with team members to discuss client cases and coordinate care plans.
Facilitated communication between team members to ensure efficient delivery of services.
Policy Advocacy Secretary at Physically Challenge Development Foundation-PDFPolicy Advocacy Secretary at Physically Challenge Development Foundation-PDF
EBT/Alumni Coordinator&Teacher&Resident Advisor at Teen Challenge of Southern CaliforniaEBT/Alumni Coordinator&Teacher&Resident Advisor at Teen Challenge of Southern California