David Dingle
Goulburn,NSW
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader
Challenge Foundation
Goulburn, NSW
01.2006 - Current
- Provided support and guidance to team members, ensuring that all tasks were completed in a timely manner.
- Coordinated with clients to develop individualized plans that addressed their needs.
- Monitored client progress and updated records accordingly.
- Conducted regular assessments of clients' abilities, skills and goals.
- Trained new staff on disability service policies and procedures.
- Assisted clients with daily living activities such as shopping, meal preparation, housekeeping and transportation arrangements.
- Created reports on the effectiveness of programs and services provided by the agency.
- Maintained positive relationships with external stakeholders such as healthcare providers, employers, educational institutions and government agencies.
- Evaluated client feedback regarding services received from the agency and implemented changes based on input provided by clients.
- Advised management on potential changes or improvements needed for successful program implementation.
- Participated in community outreach events aimed at promoting awareness about disability services offered by the agency.
- Developed strategies for improving services to clients in order to meet their changing needs.
- Organized weekly meetings with team members to discuss client cases and coordinate care plans.
- Facilitated communication between team members to ensure efficient delivery of services.
Education
High School Diploma -
Berkeley High School
Berkeley, NSW01-1995
Skills
- Work Planning
- Complaint Resolution
- Coaching
- Quality Improvement
- Team Supervision
- Client Service
- Complaint resolution
- Employee Evaluation
- Key performance indicators
Certification
- certificate 3 in disbilities
- certificate 3 in community services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Challenge Foundation
01.2006 - Current
High School Diploma -
Berkeley High School
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