Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Current Research Sponsorships
Current Committees
Recent Conference Presentations
Recent Internal Courses
Clinical Supervision
Personal Information
References
Timeline
Generic
DAVID DUERDEN

DAVID DUERDEN

Wamberal,NSW

Summary

Strong leader and problem-solver dedicated to improving mental health outcomes for the community and promoting service quality and efficiency. Uses strategic decision-making skills and sound judgment to positively impact the success of health care delivery.

An encouraging manager with talents for team building, leading and motivating, as well as excellent partnerships and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

33
33
years of professional experience

Work History

Acting Director CCLHD Mental Health Service

CCLHD
10.2023 - Current
  • Senior Leadership role - Governance of inpatient and community mental health services
  • Financial responsibility for $52M -
  • Workforce responsibility for 460 FTE -
  • Partnership responsibility for the government and community managed organisations
  • Reduced operational risks while organising zing data to forecast performance trends.
  • Observed management teams strengths and initiated programs and support to improve areas of weakness.
  • Increased oversight of budget and revenue by investigating processes and engaging senior and front line managers in budget repair processes and implementing cost-saving measures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Renewed focus of managers on performance metrics and guided managers to improve productivity and overall service performance.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Implemented business strategies aimed at increasing revenue.
  • Identified corporate and clinical risks and organised work flows and programs of activity to mitigate and address risks.

Deputy Director CCLHD Mental Health Service

CCLHD
08.2018 - 10.2023
  • Formulated and executed strategic initiatives to improve service performance. Developed Mental Health Strategic Plan.
  • Established and maintained strong relationships with strategic partners including PHN, Police, Education and Council.
  • Oversaw purchasing and organization of capital inventory.
  • Managed Performance Review of Mental Health Service (PROMHS) meetings with Managers to ensure effective implementiation of processes and policies.
  • Communicated service performance, forecasts and strategies to LHD and MOH planners and internally to mental health managers.
  • Established and managed relationships with funders, partners and vendors to provide clinical and social support services for the mental health service.
  • Negotiated and administered contracts in strict compliance with LHD corporate policy and procedures.
  • Cultivated strong relationships with external partners to facilitate successful collaborations on joint projects.
  • Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
  • Championed continuous improvement efforts by encouraging feedback from staff members and participation in Quality Improvement activities.
  • Contributed to short- and long-term strategic planning and identified potential service development and funding opportunities.
  • Fostered improved collection and use of consumer and staff activity data for strategic business decisions and reporting.
  • Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
  • Led team of 30 administrative, clinical and technical professionals in special projects and daily operations.
  • Advanced professional development opportunities for staff members through targeted training programs designed to build skills essential for success in their roles.
  • Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
  • Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
  • Coordinated cross-functional teams to successfully execute large-scale projects on time and within budget constraints.

Service Development Manager CCLHD Mental Health Service

CCLHD
08.2013 - 08.2018
  • Clinical Service Improvement activities including redesign projects for ED, Acute and Community Mental Health Teams, implementation of model of care review and implementation,
  • Participation in RCAs and reviewing materials as required
  • Service Performance & Reporting activities including increasing management accountability & Performance.
  • Developed focus on research and quality improvement activities leading to direct patient outcomes and increased funding to CCLHD.
  • Implemented eMR and transference of Mental Health Reporting from NSLHD to CCLHD
  • Led implementation of NDIS within mental health and Central Coast community providers.
  • Developed relationships with non government agencies and GPs.
  • Workforce Development- developed and implemented Mental Health Workforce Plan and reviews of service delivery.

NSW Manager Clinical Benchmarking

InforMH HSM4, MHDAO. NSW Health Department
01.2005 - 07.2013
  • Managed NSW Mental health benchmarking program, including Acute Adult Inpatient Services, Non-Acute Adult Inpatient Services, Older peoples Acute Units & Community Mental Health, Child and Adolescent Mental Health Services, Adult Community Mental Health

Service Development Officer

Mental Health. Department of Health & Community Services. Northern Territory Government
01.2009 - 08.2009
  • Designed and implemented benchmarking of Northern Territory Mental Health Services, developed a strategic plan describing the performance and planning requirements of Northern Territory’s Mental Health Service from a population health perspective

NSW Non Acute Inpatient Network Co-coordinator

Centre for Mental Health, NSW Health Department
01.2003 - 01.2004
  • Developed and implemented systems to coordinate link Mental Health Acute, Non Acute Inpatient and Supported Accommodation Services between Area Health Services, Established data systems within provider and referrer services to monitor patient flows and referral patterns to inform MOH planning and development
  • Evaluated operational practices and identified improvement opportunities to develop revisions for the non-acute rehabilitation and recovery sector.

Private Practice in Family and Systemic Psychotherapy

Private Practice
01.2001 - 01.2002

Pediatric Health Worker

Stichting Flexus, Organisatie voor Jeugdhulpverlening
01.2001 - 01.2002

Team Leader/ Senior 1 Occupational Therapist/Family Therapy Service

Kentish Town Community Mental Health Team, Camden & Islington Community Health Care Trust
01.1998 - 01.2001

Day Hospital Deputy Manager/ Senior 1 Occupational Therapist

Belle Ridley Day Hospital, Camden & Islington Community Health Care Trust
01.1994 - 01.1998

Various Locum Positions

01.1993 - 01.1994

Senior 1 & 2 Occupational Therapist Acute Inpatient Unit & Emergency Assessment Team

Royal London Hospital NHS Trust
01.1992 - 01.1993

Senior 2 Occupational Therapist Locum

Edward Wilson Psychiatric Day Hospital, Wandsworth Health Authority
01.1992 - 01.1992

Health Promotion for Older People. Research Officer/ Occupational Therapy Tutor

Cumberland College of Health Sciences University of Sydney
01.1991 - 01.1992

Education

Master of Public Health -

UNSW
01.2010

Master of Health Administration -

UNSW
01.2007

Master of Family and Systemic Psychotherapy -

University of London
01.2001

Bachelor of Applied Science, Occupational Therapy -

University of Sydney
01.1991

Skills

  • Government relations
  • Budget Control
  • Policy Development and Enforcement
  • Business Growth Initiatives
  • Cost analysis and savings
  • Business Management
  • Teamwork and Collaboration
  • Relationship Building
  • Human Resources Management
  • Product Development
  • Strategies and goals
  • Change Management

Accomplishments

  • Publications in Print:

(1) “The Art and Science of using Outcome Measurement in Benchmarking.”

(2) An examination of the profile and journey of patients with mental illness in the emergency department”,

  • Publications in Progress:

(1)Use of e-Mental Health for Suicide Prevention in Clinical Practice: a Cross-Sectional Survey of Mental Health Professionals in NSW, Australia.

(2) Peer Work-challenges of an emerging profession.

  • Recent Presentations:

(1) "Gosford SafeHaven- codesign of a peer led model."

(2) "PACER- a health led response to mental health crisis."

(3) "Mental Health Teams in the Emergency Department"

  • Other Relevant Training& Activity:·

-ACI Clinical Redesign & Sponsor-CCLHD

·_Green & White Belt & Sponsor -CCLHD

·_Aim training & Sponsor-CCLHD

· _Project Management Architecture-CCLHD

· _Health Economics for Managers. Newcastle University

· _Recruitment and selection

· _Root Cause Analysis

_NSW Ombudsman’s Office (Managing Misconduct in the Workplace

Affiliations

  • Australian College of Health Service Executives
  • AHPRA, Occupational Therapy

Languages

English
Dutch

Current Research Sponsorships

  • Eclipse-digital mental health & drug and alcohol intervention, Newcastle University
  • Building capacity of cmhts to provide preventative health care, Newcastle University
  • Developing a codesigned Recovery College, University Tasmania
  • Health economic review of Clozapine Clinic, University of Newcastle

Current Committees

  • NSW Regional Health Advisory Committee 2021-2023
  • Central Coast Suicide Prevention Alliance
  • NSW Health Mental Health Data Design & Working Group
  • NSW Health Mental Health NDIS Community of Practice
  • NSW Health Towards Zero Suicide Community of Practice
  • NSW Health Mental Health Program Council
  • NSW Health Mental Suicide Data (SUMS) Working Party
  • Central Coast Disaster Recovery & Resilience Network
  • Central Coast Headspace Consortia

Recent Conference Presentations

  • 2022 Gosford SafeHaven- codesign of a peer led model. HealthRoundtable online.
  • 2021 PACER- development of the PACER model. Health Roundtable online.
  • 2020 Mental Health Emergency Teams Health Roundtable. Brisbane.

Recent Internal Courses

  • ACI Clinical Redesign & Sponsor
  • Green & White Belt & Sponsor -CCLHD
  • Aim training & Sponsor-CCLHD
  • Project Management Architecture-CCLHD
  • Health Economics for Managers.. Newcastle University
  • Recruitment and selection
  • Root Cause Analysis

Clinical Supervision

  • Individual Psychotherapy, Nina Farhi, Winnicottian/ Objects Relations Oriented Psychotherapy School, UK, 1994, 1997
  • Group Psychotherapy, Dr. J. Dalton, Adult Psychiatry, Camden & Islington NHS Trust, UK, 1994, 1997
  • Family Therapy, Dr. A. Cooklin, Family Therapy Department, Camden & Islington NHS Trust, UK, 1995, 2000

Personal Information

  • Date of Birth: 03/23/69
  • Nationality: Australian/British

References

  • Mr. Adam Cruikshank, District Director Community, Wellbeing & Allied Health CCLHD, email: Adam.Cruickshank@health.nsw.gov.au ;

      Ph: 0429531267

  • Dr. Elsa Bernadi, Clinical Director, Central Coast Mental Health Service. email: Elsa.Bernardi@health.nsw.gov.au ; Ph: 0407255108.
  • Mr. Anthony Critchley, Executive Director Operations & Performance, South Hobart, Tasmania. (former Director MH CCLHD) Ph: 0487433724


Timeline

Acting Director CCLHD Mental Health Service

CCLHD
10.2023 - Current

Deputy Director CCLHD Mental Health Service

CCLHD
08.2018 - 10.2023

Service Development Manager CCLHD Mental Health Service

CCLHD
08.2013 - 08.2018

Service Development Officer

Mental Health. Department of Health & Community Services. Northern Territory Government
01.2009 - 08.2009

NSW Manager Clinical Benchmarking

InforMH HSM4, MHDAO. NSW Health Department
01.2005 - 07.2013

NSW Non Acute Inpatient Network Co-coordinator

Centre for Mental Health, NSW Health Department
01.2003 - 01.2004

Private Practice in Family and Systemic Psychotherapy

Private Practice
01.2001 - 01.2002

Pediatric Health Worker

Stichting Flexus, Organisatie voor Jeugdhulpverlening
01.2001 - 01.2002

Team Leader/ Senior 1 Occupational Therapist/Family Therapy Service

Kentish Town Community Mental Health Team, Camden & Islington Community Health Care Trust
01.1998 - 01.2001

Day Hospital Deputy Manager/ Senior 1 Occupational Therapist

Belle Ridley Day Hospital, Camden & Islington Community Health Care Trust
01.1994 - 01.1998

Various Locum Positions

01.1993 - 01.1994

Senior 1 & 2 Occupational Therapist Acute Inpatient Unit & Emergency Assessment Team

Royal London Hospital NHS Trust
01.1992 - 01.1993

Senior 2 Occupational Therapist Locum

Edward Wilson Psychiatric Day Hospital, Wandsworth Health Authority
01.1992 - 01.1992

Health Promotion for Older People. Research Officer/ Occupational Therapy Tutor

Cumberland College of Health Sciences University of Sydney
01.1991 - 01.1992

Master of Public Health -

UNSW

Master of Health Administration -

UNSW

Master of Family and Systemic Psychotherapy -

University of London

Bachelor of Applied Science, Occupational Therapy -

University of Sydney

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DAVID DUERDEN