Summary
Overview
Work History
Education
Skills
References
Timeline
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David Earl

London,England

Summary

Customer-focused professional with experience in hotel desk operations and diverse customer service roles across office and retail settings. Expertise in guest services, reservation management, and effective issue resolution, ensuring exceptional guest experiences. Proven track record of enhancing operational efficiency and customer satisfaction through proactive problem-solving and strong communication skills. British and Australian dual citizen.

Overview

13
13
years of professional experience

Work History

Hotel Receptionist

The Zetter Townhouse Hotel Marylebone
London, United Kingdom
07.2019 - 10.2020
  • Greeted guests upon arrival, providing information about hotel services and answering inquiries.
  • Checked in guests by verifying identification and processing credit card information.
  • Maintained accurate records of room occupancy, reservations, and cancellations.
  • Responded to customer complaints, promptly addressing issues with professionalism.
  • Handled telephone inquiries regarding room availability, pricing, and facilities.
  • Processed payments for guest accounts, accepting cash or credit cards efficiently.
  • Delivered exceptional customer service, ensuring positive experiences for all patrons.
  • Assisted restaurant and bar staff as necessary to enhance service delivery.

Customer Service Officer

New South Wales Civil and Administrative Tribunal
Sydney, Australia
10.2020 - 08.2022
  • Delivered exceptional service to customers via in-person interactions and phone communications.
  • Managed calendar scheduling for courtroom proceedings to optimize time efficiency.
  • Resolved issues with knowledgeable, friendly service, enhancing overall customer satisfaction.
  • Coordinated with judges and personnel to ensure efficient court operation.
  • Provided clerical support, including typing letters, memos, orders, and judgments.
  • Exceeded customer expectations by implementing creative solutions to complex problems.

Administrative Assistant

Department of Education Western Australia
Perth, Australia
10.2018 - 06.2019
  • Welcomed visitors professionally, addressing inquiries and directing them appropriately.
  • Composed letters, memos, reports, emails, and presentations for management staff as needed.
  • Facilitated interdepartmental communication to enhance collaboration and efficiency.
  • Arranged travel logistics and disseminated details to relevant personnel.
  • Scheduled appointments between clients and internal staff members to optimise workflow.

Urban Planning Officer

Department of Planning, Lands and Heritage
Perth, Australia
11.2022 - 06.2025
  • Compiled detailed reports and presentations summarizing findings of urban planning studies.
  • Delivered technical advice on land use planning to public, elected officials, developers, and stakeholders.
  • Produced maps with GIS software to depict land use changes over time.

Assistant Dance Teacher

EK Dance Academy
Perth, Australia
01.2013 - 07.2017
  • Developed and executed age-appropriate lesson plans for dance styles including jazz, hip hop, acrobatics, and contemporary.
  • Delivered individual and group instruction focusing on dance fundamentals, technique, and performance.
  • Monitored student progress throughout the semester to ensure achievement of goals.
  • Maintained regular communication with parents to provide updates on student progress.

Graduate Officer / Procurement Support Officer

Department of Finance
Perth, Australia
01.2015 - 03.2017
  • Facilitated resolution of procurement-related queries for internal stakeholders.
  • Evaluated vendor products and services based on price, quality, availability, and reliability.
  • Engaged with vendors in meetings to discuss project updates and changing requirements.
  • Addressed customer queries promptly to enhance satisfaction.

Customer Service Officer

Coles Supermarkets
Perth, Australia
04.2012 - 04.2013
  • Ensured smooth operation of checkout lanes through effective communication with team members and customers.
  • Executed opening and closing procedures for store registers as required.
  • Conducted price checks for customers to facilitate transactions.
  • Resolved customer complaints professionally to enhance service quality.
  • Maintained proper display of promotional materials at checkout counters to maximise visibility.

Education

Bachelor of Arts (Honours) - Urban and Regional Planning

Curtin University
Perth, WA
01.2015

Skills

  • Customer service and guest relations
  • Reservation management
  • Payment processing
  • Conflict resolution
  • Record keeping
  • Microsoft Office proficiency
  • Problem solving
  • Adaptability
  • Communication skills
  • Time management

References

  • Kat Neve, Planning Manager, Department of Planning, Lands and Heritage, +61 8 6551 9339 / +61 427 568 899, kat.neve@dplh.wa.gov.au
  • Maria Marquez, Deputy Divisional Registrar, New South Wales Civil and Administrative Tribunal, +61 415 124 224, maria.marquez@ncat.nsw.gov.au
  • Oanh Huynh, Team Leader, New South Wales Civil and Administrative Tribunal, +61 434 507 575, thi.huynh@ncat.nsw.gov.au

Timeline

Urban Planning Officer

Department of Planning, Lands and Heritage
11.2022 - 06.2025

Customer Service Officer

New South Wales Civil and Administrative Tribunal
10.2020 - 08.2022

Hotel Receptionist

The Zetter Townhouse Hotel Marylebone
07.2019 - 10.2020

Administrative Assistant

Department of Education Western Australia
10.2018 - 06.2019

Graduate Officer / Procurement Support Officer

Department of Finance
01.2015 - 03.2017

Assistant Dance Teacher

EK Dance Academy
01.2013 - 07.2017

Customer Service Officer

Coles Supermarkets
04.2012 - 04.2013

Bachelor of Arts (Honours) - Urban and Regional Planning

Curtin University
David Earl