David Edwards
Clarkson,WA
Summary
Proven track record at Perth Mint, excelling in customer service and security, showcasing adaptability and a strong work ethic. Achieved significant improvements in guest satisfaction and safety protocols, leveraging skills in conflict resolution and risk assessment. Demonstrates a proactive attitude and reliability, contributing to team success and operational excellence.
Overview
25
25
years of professional experience
Work History
Reception, Concierge, Customer Service
Perth Mint
07.2016 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted guests upon arrival by providing warm welcome.
Security Officer
Perth Mint
07.2016 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
Woodside Energy
02.2000 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
Geelong Technical College
Geelong VICSkills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Team player mentality
- Polite telephone etiquette
- Conflict Resolution
- Cash Handling
- Housekeeping
- Time Management
- Reliability
Timeline
Reception, Concierge, Customer Service
Perth Mint
07.2016 - Current
Security Officer
Perth Mint
07.2016 - Current
Security Officer
Woodside Energy
02.2000 - 06.2015
High School Diploma -
Geelong Technical College
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