David Edwards
Clarkson,WA
Summary
Proven track record at Perth Mint, excelling in customer service and security, showcasing adaptability and a strong work ethic. Achieved significant improvements in guest satisfaction and safety protocols, leveraging skills in conflict resolution and risk assessment. Demonstrates a proactive attitude and reliability, contributing to team success and operational excellence.
Overview
25
25
years of professional experience
Work History
Reception, Concierge, Customer Service
Perth Mint
310 Hay Street. East Perth WA
07.2016 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted guests upon arrival by providing warm welcome.
Security Officer
Perth Mint
310 Hay Street. East Perth WA
07.2016 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
Woodside Energy
Karratha WA
02.2000 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
Geelong Technical College
Geelong VICSkills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Team player mentality
- Polite telephone etiquette
- Conflict Resolution
- Cash Handling
- Housekeeping
- Time Management
- Reliability
Timeline
Reception, Concierge, Customer Service
Perth Mint
07.2016 - Current
Security Officer
Perth Mint
07.2016 - Current
Security Officer
Woodside Energy
02.2000 - 06.2015
High School Diploma -
Geelong Technical College