David Endlich

I operated as a Call Centre agent and within a year was promoted to Floor Executive, whilst synonymously continuing my Call Centre roll. While operating with multiple displays, I became proficient in using Salesforce, Cybersource, Laserfishe, Google chats and Microsoft Office Word/Excel. I also gained a rudimentary understanding of most Plumbing, Electrical and A/C terminology and systems.

My responsibilities as a Floor Executive:

• Primary point of contact for assistance regarding customers, system errors and any relevant queries.
• Mentored newly-hired staff members on best practices for delivering top-quality service while meeting performance goals.
• Provided constructive feedback on procedural mistakes whilst maintaining a healthy and collaborative work environment
• Prevented potential escalations by proactively identifying customer issues and co-ordinated appropriate resolutions.
• Delegation of tasks within the Call Centre and assisting my team where necessary

My responsibilities as a Call Centre Agent:

• Answering calls to identify customer issues and, working cross-functionally with my Dispatch team, organised appointments for technicians to attend and resolve customer issues.
• Contacting customers in regards of payment, rescheduling or online inquiries
• Documented customer interactions using Salesforce
• Data entry, logging company invoices into Laserfishe, analysing expenditures to ensure it fit company guidelines.
• Media Creation, designed photos and wrote promotional company blogs for the Google pages

YouX (AKA Adelaide University Union) I served as the primary representative. I learnt how to handle communicating face to face interactions with potential customers while using MSL system to process and record their details. My responsibilities were:

• Advertising YouX to university students by outlying benefits and answering concerns
• Assisted setup and co-ordination of events to ensure seamless execution
• Supported YouX and its sponsors by advertising through poster placements, flyer distribution, and word-of-mouth promotion.

I joined Sushi Hiro as a Xmas casual. Here is where I learn face to face customer skills, working in a fast paced environment and collaboration between multiple departments

• Delivered exceptional customer service, enhancing dining experiences through attentive and personalised interactions.
• Managed multiple tables efficiently, ensuring timely service and guest satisfaction during peak hours.
• Collaborated with kitchen staff to ensure accurate order preparation and presentation for optimal guest enjoyment.

I assisted the medical team running educational workshops in PnG. I adapted to different cultures to provide a positive experience to all participants.

• I acted as a patient in medical simulation training
• Ultrasound model to simulate medical operations such as nerve blocks
• Timekeeper for workshops to ensure smooth turnovers and avoid running overtime

This job was my first exposure to work. I learnt a lot about time management and obligations. My role was:

• Receiving and consolidating advertisement in the form of newspapers
• Delivering to approximately 500 houses within the neighbourhood over a 5h timeperiod

I assisted the Paediatric Anaesthetists meeting via:

• Practice model for neck ultrasound practises for can't intubate can't oxygenate situations.
• Practice model for back nerve blocks using ultrasound aid